We are looking for an entry level IT Grad for a contract role within the rail industry. The role will be based at Derby but will include areas based in the South West so the right person must be willing to travel as and when required. The contract will be offered for an initial 5 months and is likely to be extended thereafter.

The IT Operations Engineer will be responsible for providing business continuity by supporting the End User community regarding the following activities at both their main office location and other remote sites in your region.

• IT Equipment Setup & Handover to Users within the Business
• IT Equipment Asset Management / Stock Control
• Incident Management – Resolving all IT Incidents / Service Requests which are under your remit.
• Basic Network Connectivity Demands
• Basic Network Incident Management Troubleshooting
• Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT.
• Windows Active Directory - Domain Account & Access Rights Management
• New Site Setups & Decommissions
• Network Connectivity – LAN & WAN
• IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup.
• Printer Connectivity Demands – Connecting users to printers / Local Contact for Printer Delivery / Collection
• Provide Local Users with IT Guidance
• Provide Support & Assistance to IT Senior Site Manager as and when required.

Knowledge & Experience

• Ability to troubleshoot basic IT laptop hardware, software, and network faults.
• At least 12 months experience of working in an IT support environment.
• Able to follow defined processes and procedures and apply logical thinking when required.
• Ability to work alone but also possess good team player mentality

Personal Attributes

• Strong interpersonal, negotiation and influencing skills.
• Excellent written and oral communication skills and the ability to interact effectively with people at all levels throughout the organisation.
• Highly self-motivated, self-directed, and keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Flexibility to travel to UK sites within Southwest region of UK.
• Full clean UK Driving Licence required.

Formal Education & Certification

• BA or BS degree in the field of Computer Science or a related field and/or equivalent work experience desired but not essential