Technical Account Manager in London, United Kingdom
TXM Recruit are working alongside a close client to recruit a Technical Account Manager to be based in their London office at Kings Cross.
This role is requiring a n individual with Rolling Stock experience. It is varied and looks after several customer accounts, projects, cost management and upselling of product so requires someone with initiative who can spot an opportunity and run with it. Knowledge of Driver Advisory systems would be a big advantage.
This role will offer support to all UK and European Customers. You will be allocated clients who could potentially be TOC’s, FOC’s or OEM’s and will be responsible for all support, product development testing, and projects for these customers.
You will be responsible for JIRA tickets for their specific client and if possible, will suggest fixes, implement fixes or gather support from the UK and Sydney teams to remedy any outstanding JIRA issues. This customer facing role will involve travel throughout the UK and Europe with regular face to face and teleconference meetings with the clients.
A selection of the responsibilities
- Route changes within the customer database
- General Data base management
- Fix any software issues for the customer using the UK skills set to assist if needed
- Peruse any hardware warranty and support issues to a conclusion
- Costing and developing of customer enhancement proposals
- Managing the support contract and PO process
- Organise and attend weekly meetings with the customers these will be at least one face to face per month and weekly teleconference calls.
This is a fantastic opportunity for the successful candidate to make a sugnificant impact. If you are interested in the role do send me your CV. I can then discuss further and offer a more detailed job description.
Similar Job Searches
- Technical Account Manager
- Technical Account Manager in London
- Technical Account Manager in England, United Kingdom
- Technical Account Manager in United Kingdom
- All jobs in London
- All jobs in England, United Kingdom
- All jobs in United Kingdom
- Rolling Stock
- Driver
- Manager
- Office Manager
- Rolling Stock Contract
- Driver Manager
- Contract Manager
- Testing
- Cost Manager
- Development Manager
- Customer
- Rolling Stock Manager
- Office