Digital Business Analyst

Assignment:

Digital Business Analyst required to a accelerate the Mobile App project as part of the Retail Transformation Programme

Reporting to the Program Manager, the Project Manager will be required to

• Manage the functional and non-functional requirements process; elicit, analyse, control and articulate the requirements. This may include taking on and running an existing project backlog or starting a project from scratch manage TVM and ticket channel builds and have delivered in the Transport sector before.
• Create/maintain relevant documentation, this may include: use cases, requirements specification/catalogue; process models (as-is/to-be); user stories, test cases
• Help to identify and confirm business objectives to help prioritise the requirements and manage business expectations around scope and business value
• Feed into the estimation process and help define the tasks and activities for business analysis
• Gather information to help analyse options and recommendations to help formulate a fit-for-purpose solution
• Identify, and/or work with Test Analysts to define, acceptance criteria appropriate to the business needs and objectives

Working closely with the IT and development teams to investigate and make decisions on service design including data specification, external systems integration and connections, and infrastructure requirements and implications

Required experience, training, qualifications and/or authorisation:

• A proven track record and solid examples of practical experience in business analysis tools and techniques
• Proven and recent experience in delivery of mobile apps and web solutions, involving e-commerce
• Comfortable working closely with suppliers to deliver the software solutions, including articulating requirements and defining and prioritising solutions alongside them
• Have cross-functional experience working with other disciplines (namely UX/UI, Tech, Test), possibly within waterfall or Agile environment and can adapt accordingly when required.
• Know how to implement end-user feedback following testing, and experience in utilising customer journey mapping and personas to ensure a user-centric approach
• Able to analyse and critique wireframes, process flow diagrams and designs to ensure requirements have
• been met and deliver a user experience that will meet end-user need
• Experience in Transport / Travel and Retail industry would be a significant bonus
• Excellent communication skills at all levels including senior stakeholders.
• Ability to work under pressure in a fast-paced and challenging environment