Administrator in Nottingham, Nottinghamshire, United Kingdom
Nottingham, Nottinghamshire, United Kingdom |
GBP £8.50 per hour |
Contract
Mane are recruiting for 5x Administrators to work on 6 month contracts in Nottingham.
Job Title: Smart Field Support Agent
Responsible: Smart Field Support Team Leader
Dept. / Location: Central Park, Nottingham
PURPOSE OF THE ROLE:
The successful candidate will be joining an exciting new team within our clients Meter Operations function. The primary goal is to keep the Smart Installation Job Completion rates as high as possible in order to meet the clients Customers smart meter roll-out targets over the next few years.
As a member of the team, the candidate will primarily be responsible for supporting a team of Smart Meter Installation engineers, so a positive telephone manner and able to build rapport with colleagues is a must. They also must have good IT skills as they will be supporting this team remotely via a back office IT system to answer queries and to ensure successful Smart Meter Installations.
The candidate will also be managing and clearing data exceptions, to ensure the smooth operating of service.
It is a new process area, so the successful candidate will be agile and support in making improvements to processes.
AREAS OF RESPONSIBILITY / TASKS
*Act as the first point of contact for our Meter Installers identifying, categorising and handling all queries through to resolution
*Provide first line support covering a number of issues that can be experienced while on a smart installation job. This includes utilization of IT systems to resolve system issues, hand-held terminal issues and smart device commissioning/decommissioning issues amongst others.
*Follow up with the meter installer or their line manager if queries are unable to be resolved on the first contact
*Raising queries to other internal teams and 3rd parties when required
*Using documented working practices to reach a resolution for the caller
*Support manual procedures and workarounds were required
*Monitor Smart system and service availability and its impact on Meter Installations
*Deal with queries and issues from other members of the wider Meter Operations team.
*Work data exceptions to ensure smooth operations and to hit contract Service Levels.
*Support the wider meter operations team with on day issues.
*As the process area is new, provide support on the continual improvement of processes, including updating process documentation where applicable.
EDUCATIONAL REQUIREMENTS
GCSE or above
COMPETENCIES
Knowledge & Skills:
*Understanding of Meter Operations preferable, but not essential.
*Expert communication skills and telephone manner.
*Logical thought process to solve queries and escalations
*Attention to detail is a must.
*Confident IT user. Including Microsoft Office skills.
*Actively encourage process improvement.
*Organisation skills, and ability to prioritise own workloads.
*Understanding of Meter Operations preferable, but not essential.
*Actively works towards improving customer satisfaction. Setting and exceeding customers' expectations through delivery of services, utilising available technologies to optimise quality and efficiency.
Experience:
*Experience of working with a remote workforce is preferable.
*Experience within a Meter Operations environment preferable, but not essential
If you are an experienced admin or customer service agent please apply to this advert.
Job Title: Smart Field Support Agent
Responsible: Smart Field Support Team Leader
Dept. / Location: Central Park, Nottingham
PURPOSE OF THE ROLE:
The successful candidate will be joining an exciting new team within our clients Meter Operations function. The primary goal is to keep the Smart Installation Job Completion rates as high as possible in order to meet the clients Customers smart meter roll-out targets over the next few years.
As a member of the team, the candidate will primarily be responsible for supporting a team of Smart Meter Installation engineers, so a positive telephone manner and able to build rapport with colleagues is a must. They also must have good IT skills as they will be supporting this team remotely via a back office IT system to answer queries and to ensure successful Smart Meter Installations.
The candidate will also be managing and clearing data exceptions, to ensure the smooth operating of service.
It is a new process area, so the successful candidate will be agile and support in making improvements to processes.
AREAS OF RESPONSIBILITY / TASKS
*Act as the first point of contact for our Meter Installers identifying, categorising and handling all queries through to resolution
*Provide first line support covering a number of issues that can be experienced while on a smart installation job. This includes utilization of IT systems to resolve system issues, hand-held terminal issues and smart device commissioning/decommissioning issues amongst others.
*Follow up with the meter installer or their line manager if queries are unable to be resolved on the first contact
*Raising queries to other internal teams and 3rd parties when required
*Using documented working practices to reach a resolution for the caller
*Support manual procedures and workarounds were required
*Monitor Smart system and service availability and its impact on Meter Installations
*Deal with queries and issues from other members of the wider Meter Operations team.
*Work data exceptions to ensure smooth operations and to hit contract Service Levels.
*Support the wider meter operations team with on day issues.
*As the process area is new, provide support on the continual improvement of processes, including updating process documentation where applicable.
EDUCATIONAL REQUIREMENTS
GCSE or above
COMPETENCIES
Knowledge & Skills:
*Understanding of Meter Operations preferable, but not essential.
*Expert communication skills and telephone manner.
*Logical thought process to solve queries and escalations
*Attention to detail is a must.
*Confident IT user. Including Microsoft Office skills.
*Actively encourage process improvement.
*Organisation skills, and ability to prioritise own workloads.
*Understanding of Meter Operations preferable, but not essential.
*Actively works towards improving customer satisfaction. Setting and exceeding customers' expectations through delivery of services, utilising available technologies to optimise quality and efficiency.
Experience:
*Experience of working with a remote workforce is preferable.
*Experience within a Meter Operations environment preferable, but not essential
If you are an experienced admin or customer service agent please apply to this advert.