Administrator in Nottingham, Nottinghamshire, United Kingdom

Mane are recruiting for 5x Administrators to work on 6 month contracts in Nottingham.

Job Title: Smart Field Support Agent
Responsible: Smart Field Support Team Leader
Dept. / Location: Central Park, Nottingham

PURPOSE OF THE ROLE:
The successful candidate will be joining an exciting new team within our clients Meter Operations function. The primary goal is to keep the Smart Installation Job Completion rates as high as possible in order to meet the clients Customers smart meter roll-out targets over the next few years.

As a member of the team, the candidate will primarily be responsible for supporting a team of Smart Meter Installation engineers, so a positive telephone manner and able to build rapport with colleagues is a must. They also must have good IT skills as they will be supporting this team remotely via a back office IT system to answer queries and to ensure successful Smart Meter Installations.

The candidate will also be managing and clearing data exceptions, to ensure the smooth operating of service.
It is a new process area, so the successful candidate will be agile and support in making improvements to processes.

AREAS OF RESPONSIBILITY / TASKS
*Act as the first point of contact for our Meter Installers identifying, categorising and handling all queries through to resolution
*Provide first line support covering a number of issues that can be experienced while on a smart installation job. This includes utilization of IT systems to resolve system issues, hand-held terminal issues and smart device commissioning/decommissioning issues amongst others.
*Follow up with the meter installer or their line manager if queries are unable to be resolved on the first contact
*Raising queries to other internal teams and 3rd parties when required
*Using documented working practices to reach a resolution for the caller
*Support manual procedures and workarounds were required
*Monitor Smart system and service availability and its impact on Meter Installations
*Deal with queries and issues from other members of the wider Meter Operations team.
*Work data exceptions to ensure smooth operations and to hit contract Service Levels.
*Support the wider meter operations team with on day issues.
*As the process area is new, provide support on the continual improvement of processes, including updating process documentation where applicable.

EDUCATIONAL REQUIREMENTS
GCSE or above

COMPETENCIES
Knowledge & Skills:

*Understanding of Meter Operations preferable, but not essential.
*Expert communication skills and telephone manner.
*Logical thought process to solve queries and escalations
*Attention to detail is a must.
*Confident IT user. Including Microsoft Office skills.
*Actively encourage process improvement.
*Organisation skills, and ability to prioritise own workloads.
*Understanding of Meter Operations preferable, but not essential.
*Actively works towards improving customer satisfaction. Setting and exceeding customers' expectations through delivery of services, utilising available technologies to optimise quality and efficiency.

Experience:
*Experience of working with a remote workforce is preferable.
*Experience within a Meter Operations environment preferable, but not essential

If you are an experienced admin or customer service agent please apply to this advert.

More Jobs From Mane Contract Services Limited

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
ENGLAND
Birmingham
Leeds
Liverpool
London
Sheffield

Barking and Dagenham
Bath and North East Somerset
Bedfordshire
Berkshire
Bexley
Blackburn with Darwen
Bournemouth
Brent
Brighton and Hove
Bristol
Bromley
Buckinghamshire
Cambridgeshire
Camden
Cheshire
Cornwall
Croydon
Cumbria
Darlington
Derby
Derbyshire
Devon
Dorset
Durham
Ealing
East Riding of Yorkshire
East Sussex
Enfield
Essex
Gloucestershire
Greater Manchester
Greenwich
Hackney
Halton
Hammersmith and Fulham
Hampshire
Haringey
Harrow
Hartlepool
Havering
Herefordshire
Hertfordshire
Hillingdon
Hounslow
Isle of Wight
Islington
Kensington and Chelsea
Kent
Kingston upon Hull
Kingston upon Thames
Lambeth
Lancashire
Leicester
Leicestershire
Lewisham
Lincolnshire
London
Luton
Medway
Merseyside
Merton
Middlesbrough
Milton Keynes
Newham
Norfolk
North East Lincolnshire
North Lincolnshire
North Somerset
North Yorkshire
Northamptonshire
Northumberland
Nottingham
Nottinghamshire
Oxfordshire
Peterborough
Plymouth
Poole
Portsmouth
Redbridge
Redcar and Cleveland
Richmond upon Thames
Rutland
Shropshire
Somerset
South Gloucestershire
South Yorkshire
Southampton
Southend-on-Sea
Southwark
Staffordshire
Stockton-on-Tees
Stoke-on-Trent
Suffolk
Surrey
Sutton
Swindon
Telford and Wrekin
Thurrock
Torbay
Tower Hamlets
Tyne and Wear
Waltham Forest
Wandsworth
Warrington
Warwickshire
West Midlands
West Sussex
West Yorkshire
Westminster
Wiltshire
Worcestershire
York
NORTHERN IRELAND
Ashfield
Belfast
Derry
Londonderry
Londonderry County Borough

Antrim
Ards
Armagh
Ballymena
Ballymoney
Banbridge
Belfast
Carrickfergus
Castlereagh
Coleraine
Cookstown
Craigavon
Derry
Down
Dungannon
Fermanagh
Larne
Limavady
Lisburn
Magherafelt
Moyle
Newry and Mourne
Newtownabbey
North Down
Omagh
Strabane
SCOTLAND
Aberdeen
Dundee
East Kilbride
Edinburgh
Glasgow

Aberdeen City
Aberdeenshire
Angus
Argyll and Bute
City of Edinburgh
Clackmannanshire
Dumfries and Galloway
Dundee
East Ayrshire
East Dunbartonshire
East Lothian
East Renfrewshire
Eilean Siar
Falkirk
Fife
Glasgow
Highland
Inverclyde
Midlothian
Moray
North Ayshire
North Lanarkshire
Orkney Islands
Perthshire and Kinross
Renfrewshire
Scottish Borders
Shetland Islands
South Ayrshire
South Lanarkshire
Stirling
West Dunbartonshire
West Lothian
WALES
Barry
Cardiff
Newport
Rhondda
Swansea

Blaenau Gwent
Bridgend
Caerphilly
Cardiff
Carmarthenshire
Ceredigion
Conwy
Denbighshire
Flintshire
Gwynedd
Isle of Anglesey
Merthyr Tydfil
Monmouthshire
Neath Port Talbot
Newport
Pembrokeshire
Powys
Rhondda, Cynon, Taff
Swansea
Torfaen
Vale of Glamorgan
Wrexham

Country, town, city or postcode

--Web3New--