Mane are recruiting for a Technical Administrator to work on a 3 month contract in Warwick. This position is an immediate start.

Description:
The Support Desk Coordinator will provide support to all users of our Digital Enforcement Solution. Ensure the efficient running of all hardware, software and services as part of a team of Support Desk and Technical Engineers.
What are my responsibilities?
*Provide telephone support, first and second line fault finding and investigations.
*Ensuring the InView Fault Management system is used to record issues and provide updates to the affected client.
*Generate and analyse system performance reports in order to pro actively identify issues and opportunities for system optimization
*Plan the efficient use of sub-contract labour, taking into account the proximity, the skills of the sub-contractor, and the timing of the installation/maintenance works
*Undertake appropriate training for equipment and systems as and when necessary, via formal and informal training, including on the job training.
*Any other duties reasonably required within the skills required for the role.

What do I need to qualify for the job?
*Good working knowledge of Microsoft Operating Systems and basic networking principles.
*High level of written and verbal communication skills.
*A good, confident telephone manner and the ability to converse at a senior level.
*Outlook - co-operative, helpful, willing to use initiative and conscientious.
*Flexibility - willing to change, move from one activity or work area to another, learn new activities, pick up new jobs confidently and easily.
*Effectiveness - drive and energy applied to work, accuracy and reliability, ability to get things right first time and the ability to track and deal with multiple issues simultaneously, prioritizing workload.
*Teamwork - work towards the team's goals, work well with other people, communicate effectively within the team and contribute to a high standard of team morale.
*Working as part of a team and working unsupervised
*Must hold full UK Driving License

If you feel you have the relevant skills and experience for this position please apply to this advert.