Role: Customer Services IT Demand Executive (Administration Posititon)
Location: Poole

Role Responsibilities:
* Day to day responsibility for the efficient administration of the Demand and Change Management process
* Ensure all changes are managed effectively in accordance with the Non Standard Change and Demand Management processes
* Ensure all change requests, demands and new business requirements are aligned with Process, Application, Data, Infrastructure and business policies
* Identify any service improvements to the Change Management Process ensuring these are aligned where possible to ITIL methodologies
* Provide internal guidance and expertise on Change and Demand Management best practice
* Ensures implementation and adherence of IT policies, guidelines, programs and standards.
* Monitors a portfolio of change request activities and ensures adherence to agreed quality standards.
* Initiates improvements of procedures and processes.
* Works with resource managers to ensure that the change requests are conducted within the capacity of the IT service provider.
What do I need to qualify for this role:
* Communication and negotiating skills to interface with multiple internal departments and senior stakeholders
* Proven ability to work across functions and build rapport and co-ordinate with diverse business partners including interacting with international colleagues
* Team skills and be able to collaboratively work with peers
* Computer literacy - competent user of Microsoft office packages (Excel, PowerPoint, etc.)
* Experience of ITIL framework (Customer Support) and change methodologies
* Process Alignment
* Change Management Experience
* Analytical approach to problem solving
* Self-starter and highly motivated; Must be a team player; High Customer Orientation
* Pragmatic style in addressing the conflicting needs of stakeholders and customers
* Flexible approach to working hours


Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names
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Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.