Customer Service Manager in Saudi Arabia
Our client has a current requirement for Customer Service Manager to work on a permanent basis in Saudi Arabia for the operations and maintenance of railway lines. The candidate we are looking for will be responsible for the fare collection and customer service including all passenger sales activities, fare collection, distribution channel management, customer service, contact centre management, customer complaint management, monitoring, evaluating and reporting of sales performance, customer satisfaction, marketing effectiveness and development of training and competency requirements.
Criteria:
Degree qualification in relevant discipline with 10 years general experience out of which 8 years in railways and 5 years in retail function
Ideally holds membership or accreditation from a professional body such as the IRO
Sound knowledge of retail and sales procedures
Good understanding of the rail systems basics such as passenger, freight or heavy haul operations and signalling systems, automatic gates and fare collection, track and crossovers, control and communication systems and E&M systems, their functions and operations.