Customer Service Manager in Manchester, Greater Manchester, United Kingdom
Are you a passionate customer service expert who can ensure high levels service, public security and maximise revenue collection for transportation business that is looking to deliver a premium service to Manchester's public?
Ford & Stanley - The Rail Recruitment Experts are currently seeking to appoint a Communication Manager who can create a strategy for engaging with millions of customers and employees.
The Opportunity
The successful candidate will be responsible for the delivery of security measures and revenue protection/recovery across the organisation.
Location (s): Manchester
Role and Responsibilities
- Day to day management of the supervisors, including recruitment, discipline, appraisals and communications.
- Planning and implementation of strategies/policy and delivery of KPIs.
- Responsibility of compliance and budget control requirements of appropriate sections of operations.
- Closely working with internal departments and external agencies as appropriate in order to plan and review service delivery arrangements with other members of the operations team.
- The ability to adopt a flexible approach at all times in order to ensure a high level of performance and ensure a continued focus on the needs of the business.
The Candidate
The ideal candidate must have excellent motivational skills and communication skills with the ability to deal with revenue protection. You must also have knowledge of rostering, planning and staff supervision.
Essentials
- Revenue protection experience would be advantage.
- You must have excellent written and communication skills.
- Must have experience within a management or supervisory role.
Closing Date: 4th December 2017
Likely Job Titles: Customer Service Manager, Customer Service
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