Head of Product & Service Quality - 43024

Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!

As a global provider of total railway solutions, Hitachi Rail Limited has a growing international presence and product range. We are leading the largest rail modernisation project in UK history and delivering the UK’s next generation of rolling stock. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

The Head of Product & Service Quality will be the key person in charge to create and build the new operational quality team in Service & Maintenance. The role is permanent, based in our Central London office and will involve international travel.

Specifically, you will be responsible for the following deliverables:

• Escalate and provide reports to senior management on cases of major Product Safety and Quality issues.
• Identify and promote quality improvement initiatives within Service & Maintenance depots and in any S&M Product & Service Quality contest.
• Assure the certification of train configuration status at the first authorisation to service (new fleets) and guarantees that “open issues” (pending NCR, Open Items, and Missing parts, pending Modifications) are allocated and managed.
• Guarantees the support to S&M Operations and Maintenance Engineering for fleet Mapping & Monitoring in case of repetitive components-subsystem-system defectiveness or systematic quality issues.
• Guarantees the support for ISO and ECM audit activities and related preventive/corrective actions follow up.
• Assures the proper management of depot Non-Conformities in coordination with all the involved functions:
• Assure the planning of regular depot “In Process” Checks on maintenance execution in order to verify the compliance to maintenance plan, internal procedures, competence management system and regulatory system.
• Assure the planning of regular depot “In Process Checks” to assure the monitoring of train conformity verification process with reference to train acceptance and maintenance execution risk assessment process (Concessions, deferred activities).
• Manages the Product & Service Quality KPI trend reporting and continuously promotes quality metrics optimization.
• Guarantee the support to S&M Operations and S&M Continuous Improvement for reporting.

About you

Essential

• Strong leadership and attitude to conflict resolution.
• Experience in multifunctional team building and management.
• High resistance to stress in a fast changing environment.
• Experience in a similar nature of role.
• Knowledge of financial budgeting and cost control.
• Strong determination and focus on results.
• Willing to cover a global role across Europe in a contest of cultural differences and different organizational models.
• Willing to travel (Europe, Japan).
• Logical and analytical
• Positive attitude to problem solving.

Desirable

• Significant experience in managing a technical-quality team in a structured railway organization.
• Knowledge of Railway Maintenance Processes and UK Railway Regulations

Qualifications

Technical education and background (ideally Mechanical and/or Electrical)

Why Hitachi Rail Limited?

At Hitachi Rail Limited, you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, generous annual leave and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!