Service Delivery Manager in Denmead, Waterlooville, United Kingdom

Job Title: Service Delivery Manager

Location: Denmead, Waterlooville, Hampshire

Salary: Competitive + excellent benefits

Hours: Full time, 37.5 hours per week

About Us: Based in Denmead Hampshire, Clemtech are the labour provider of choice to the rolling stock industry; an established and trusted partner with over 20 years’ experience. Focused on achieving and maintaining the highest quality standards, we have built an enviable reputation within the sector for delivering results. Due to significant business growth, we are looking to hire an experienced Service Delivery Manager to lead the direction and co-coordination of delivery of services into customer accounts.

The Role: The Service Delivery Manager will have ultimate responsibility for ensuring the highest level of operational service delivery, including service management, incident and change management, continual service improvement and customer satisfaction.
As a Service Delivery Manager, you will be responsible for a team of direct reports but also deliver your accountabilities through communication, negotiation and influence across the wider organisation.

Key Responsibilities:
• Driving successful service delivery – Service Level Agreement achievement and high level of customer satisfaction
• Ensuring internal processes are followed accurately throughout the recruitment cycle
• To improve the operational effectiveness of internal processes
• Monitoring overall service delivery performance
• The development of continual improvement plans to ensure that provided services adequately support business needs now and in the future.

Required Qualifications:
• Proven experience of service delivery within a time critical environment
• Knowledge of the Rail industry
• Excellent interpersonal skills to act as a single point of contact for senior business stakeholders
• Strong communication and negotiation skills
• Proven experience in people management, able to lead and influence
• Proactive attitude to improving service

How to apply:
Please click the 'Apply' button to submit your application.

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