We are currently looking for a Service Manager to join the heart of the UK’s largest rail infrastructure project, Crossrail.

As the Service Manager you’ll be responsible for the design and initial operation of a service management framework for RfLI governing the information management systems and as applicable to the operational technology systems.

Working with the Head of Digital Systems and, the programme manager for Information & Management system programme and stakeholders in RfLI engineering and maintenance, the Service Manager will help detail out and implement a service management framework based on principles and strategy set out in the RfLI Information & Systems Management Programme. Principles & strategy will be based in industry best practices in enterprise architecture, service management and asset management and RfLI & TfL processes and standards.

The day to day:

• Establish a framework for service management covering IT and OT systems, levering existing enterprise IT and Asset Engineering & Maintenance frameworks.
• Deliver essential service management artefacts are put in place as soon as possible, starting with a Service catalogue covering known status of all IT and OT systems.
• Identify any gaps in service knowledge for all systems delivered to enable a plan to be put in place to get these rectified.
• Create a Service focus on the whole life of a system, ensuring that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Establish standards for service management in terms of what is expected for all systems, including:

o Service levels agreements / Operational level agreements

o Service reporting

o Asset & configuration management

About You:

• Experience of setting up a service management framework.
• Experience of operating within and ITIL service management framework.
• Knowledge and experience of software development, technology infrastructure and Cyber Security implementation within a large complex regulated environment.
• Qualification ITIL Practitioner desirable

Location: Endeavour Square, London

Rate: £Neg (role falls inside IR35 and so any successful candidate will have to operate via an umbrella solution)

Duration: 4+ Months