Train Service Manager in Romford, United Kingdom
Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.
Train Service Manager
We have an exciting opportunity for a Train Service manager to join the team at Romford ROC on a Permanent basis.
Role and Accountability
We are looking for a flexible, enthusiastic and hard-working individual to join the Operations team in our Control room. We currently have a vacancy for a Train Service Manager. This role will require an understanding of the operational railway and the processes used to manage the train service in real time. This will include monitoring and recovery of services, information provision and management of the key contractual and performance interfaces with Network Rail.
Experience, knowledge and Qualifications Required
The successful candidate will have the ability to manage and deliver a safe, punctual and reliable train services by making quick and effective decisions. You will be able to communicate effectively across all levels of the business and with external parties and build and maintain productive relationships with Network Rail counterparts. Recording accurate incidents and train service management information and perform well under pressure will be central to this role.
The role is based in our control room at the Anglia Integrated Control Centre in Romford. We currently operate a 3 shift system of early, late and night turns based on a 37 hour week. Sundays are outside of the working week but there is a commitment to work Sundays for which remuneration will be paid.
*Please note vacancies can close earlier due to high influx of candidate applications*
To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:
· Genuine … be welcoming, customer-centric and respectful
· Professional… be solution-oriented, accountable and delivering to promises
· Proactive … be progressive, innovative and decisive
· Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!
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