Collections and Invoicing Specialist in Watford, Hertfordshire, United Kingdom

Consulting and recruiting for over three decades we now help customers in Airports , Energy , Metro , Ports , Rail , Roads , Telecoms, Waste & Water and can supply staff, labour and support services to civil engineering contractors, subcontractors, utilities, infrastructure owners and operators nationally.

Main purpose of the job

The primary function is to collect and reconcile credit notes and invoices owed to the company. You will with the team manage allocated customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.

You will be involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction.

Main duties

*Producing reports on overdue debts and statements of account;
*Compiling and issuing of client specific reports, invoices or applications for payment;
*Ensuring all invoices/billing generated and issued in accordance with clients requirements on a
*timely basis;
*Creating and upholding payment procedures and policies that ensure timely payment;
*Resolving client queries and liaising with the Client for Purchase orders and invoice arrangements;
*Debtor management/chasing clients for debts via phone and email;
*Maintaining the ledger in good order and ensuring all queries are dealt within a short space of time;
*Cash allocation onto client accounts and against outstanding invoices;
*Reconciling accounts;
*Keeping close watch on debtor account balances;
*Reducing debtors' 'Days Sales Outstanding';
*Ensuring the operations teams adhere to credit and collection procedures;
*Other ad-hoc duties including analysis.

Core Competencies for this Role

*Strong /Advanced excel skills (i.e. VLOOKUP/ Pivot table/ Sum if);
*Strong numeracy skills;
*Strong reconciliation skills;
*Excellent telephone manner;
*Must be assertive but non-confrontational;
*Hands on Approach, must be a self-starter;
*Team Player within a small company environment;
*Ability to operate under pressure;
*Ability to work to deadlines is required;
*Good attention to detail;
*Strong time management skills;
*Negotiating;
*Being flexible to deal with multiple customer accounts.

McGinley Support Services Limited is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependants, age, religion/beliefs, or any other reason which cannot be shown to be justified.

McGinley Support Services Limited is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

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