Customer Services and Performance Manager in Southwark, London, United Kingdom
JOB TITLE: Customer Services and Performance Manager
LOCATION: Southwark
SALARY: £16.75 - £18.75 Per Hour (PAYE)
THE CLIENT
My London based client is currently recruiting for an Customer Services and Performance Manager, to work for them on a initial 3 month contract but this role may become permanent for the right person.
THE ROLE
* Working as part of a dedicated project team that is committed to excellence and offering maximum flexibility in supporting Customer Service Delivery and Performance.
* Operational across the full spectrum of Facilities Management functions joining a new Facilities team working in partnership with Transport for London.
* Excellent and fully integrated customer orientated service and driving forward improvements to TFL stakeholder customer satisfaction underpins all aspects of the services delivered by the project management team.
* The primary function of this role is to be the lead interface between all stakeholders building solid and effective relationships in terms of liaison, involvement, community cohesion, customer care, innovation and service delivery.
* The Customer Service and Performance Manager, will ensure the programme of works schedule is delivered for TFL whilst maintaining quality systems and processes and ensure the best in class customer satisfaction is delivered to the highest standards and maintained across multiple clients.
* Reporting to the Contract Manager, the role will involve coordinating internal functions with those of the customer and suppliers.
* Key parts of the role involve management of the customer and performance team including the CAFM management information system ownership, delivery of customer service training, management of customer satisfaction including complaint and compliments and ownership of document management systems.
* This includes establishment and administration of working processes, planned and reactive maintenance regimes, reporting information for both the business and TFL, health and safety management and support to the account team are all key parts of the role.
* This is to manage helpdesk and the ME & Soft services across 2500 buildings. 2 Helpdesk operatives, 1 PPM scheduler and 2 Customer liaison officers. Cleaning team of 7no. of staff and engineering team of 2 supervisors, 7 engineers.
ABOUT YOU
* The successful person will need to undergo DBS basic clearance and Experian Educational check.
* Maximo experience is essential as there is a lot of data interrogation. At least 2 years would be ideal
"VGC Personnel Ltd are acting as an employment business in relation to this vacancy"
Similar Job Searches
- Customer Services and Performance Manager
- Customer Services and Performance Manager in Southwark
- Customer Services and Performance Manager in London
- Customer Services and Performance Manager in England, United Kingdom
- Customer Services and Performance Manager in United Kingdom
- All jobs in Southwark
- All jobs in London
- All jobs in England, United Kingdom
- All jobs in United Kingdom
- Project Manager
- Safety Manager
- Engineering Manager
- Supervisor
- Programme Manager
- Quality Manager
- Operative
- Maintenance
- Delivery Manager
- Management
- Manager