Driver Manager

Job purpose

To lead and manage a designated group of drivers to deliver a high performing workforce in line with specific standards in safety, performance, and customer service expectations. To be a highly visible people focused manager driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters.

Key success criteria

• To implement customer service standards that change the culture and raise the professionalism of drivers. Develop a first class customer service environment that delivers excellent service to our customers. Enhance the on-board experience for our customers, resulting in repeat business and provision of higher satisfaction results. Drive team performance through excellent engagement and utilise the attendance procedure, improving performance, individual grievance and the disciplinary procedures as appropriate to ensure fair treatment and improved performance.

How those Expected Outcomes will be achieved:

• Maintain effective control of driver safety performance, utilising the chain of care, attendance procedure, Improving performance, individual grievance and the disciplinary procedures as appropriate.
• Develop and maintain a highly performing and customer focused team of driver staff through effective application of performance management processes and standards. This application should be proactive and reactively risk-based to deliver continuous improvements in both safety and risk management outputs and train performance, customer service and to maximise revenue outputs.
• Undertake regular briefing and personal reviews of driver staff under your control as required. Promote Standards so as to ensure maintenance of safety, performance, customer service and revenue standards and targets.
• The relevant accident and incident statistics and analysis produced by the safety department must be discussed and reviewed with your employees so that appropriate action can be taken where trends are identified which are relevant and within your control.
• Take appropriate action as a result of recommendations that arise from investigations and inquiries, where these actions are within your area of control.
• Ensure co-operation of you and your colleagues with Network Rail or the enforcing authority when formal enquiries are held into accidents and incidents.
• Support the Competence Development Managers in maintaining competence in operational activities and others pertinent to the role of a driver including the delivery of training needs to both Trainee Drivers and competent Drivers in respect of routes and traction knowledge.
• Act as first line on-call as required as part of a roster and utilise chain of care procedure

Leadership Behaviours

As a leader i you are expected to possess strong technical skills and role model the leadership behaviours. These behaviours describe how you lead and manage people, work to ensure a positive customer experience, and work beyond your own area of expertise and drive performance and quality.

As a leader you will be measured not only on your delivery against the role but also demonstration of the required behaviours:

Strategic Thinking; Leading People;

Building Strategic Awareness

Creating Innovative Ideas

Increasing Adaptability Building Trust

Fostering Collaboration

Developing People

Inspiring Performance; Driving Customer Value

Stakeholder Relationships

Dealing with Ambiguity

Communicating Effectively

Leading Change

Improving Performance

Customer Focus

Knowledge, Skills and Experience

Customer focused with strong business awareness Innovative and creative, highly motivated

• Strong interpersonal skills and experienced negotiator

Ability to interpret financial statements

Excellent interviewing skills and techniques

Report and Letter writing skills

General/Core Management Skills training specific to coaching and development skills

Thorough knowledge of conditions of service applicable to drivers

Ability to establish rapport and credibility at all levels within the Company

Experience

Significant experience of working in a Railway Operating Environment Track record of delivering Customer service in a transportation industry

Proven record in delivery of results and achievements in service performance and customers service Evidence of planning and organising events or projects

Understanding of application of safety management systems and compliance

Sound knowledge of railway operating practices and rules

Sound knowledge of relevant Agreements with Trade Unions

Sound knowledge of relevant people processes and procedures

Ensure that Planned General Inspections of the locations under your control are undertaken.

• Responsible for the health, safety, security, welfare and fire safety arrangements of your own staff including regular safety briefings and training as necessary.
• Ensure that actions and review on Fire Risk are undertaken at the locations under your control.
• Safety Interface with the following external parties:
• Network Rail, ORR
• Investigation of accidents occurring at the locations under your control or as requested by Safety & Environment:
• Ensure compliance with all Railway Group and Company standards for staff under your control e.g. Control of working hours, safety publications and equipment, monitoring of safety communication, recruitment and selection etc.
• Ensure task risk assessments are in place and updated for your area of responsibility.
• Participate in safety meetings and briefings and ensure your designated team receive safety briefings at required intervals
• Undertake safety systems audits as required by Company procedures