Driver Manager

Location

Bletchley, Milton Keynes

Hours- 37 per week which will be shift work and also includes on call duties.

With the recent announcement of the franchise being awarded to Abelio it is an exciting time to be joining us as there will be some great opportunities and new developments within the business moving forward. In hand of course this will also create some challenges to the role and we will require candidates to be willing to manage the challenges along with employees expectations throughout the process.

Job Purpose

To lead Drivers in ensuring operational safety, contribute to improving train performance and achieve customer satisfaction targets.

Safety Details

A. This job requires Security Clearance (e.g. Running of Special Trains) NO
B. The job holder is required to hold a relevant Track Safety competence (e.g. PTS) YES
C. This is a Safety Critical Work Post YES
D. This is a Key Safety Post NO
E. Reference to this job is included in the Company's Safety Certification documents YES
F. This job Manages Employees (undertakes specific tasks indicated in the occupational & operational
standards manuals) YES
G. This job Manages Locations (undertakes specific tasks as indicated in the occupational and
operational standards manuals) NO

Dimensions

(Indicate in quantitative terms the key areas on which the job has an impact)
A. Financial: Required to operate within a financial budget

B. Staff: Direct line manager responsibility for a team of Drivers

C: Others: None

Principal Accountabilities

a) Provide leadership, motivation, assistance and support to Drivers within their team.
b) Carry out regular performance review sessions with direct reports, actively coaching team
members to achieve their potential.
c) Proactively monitor team members’ on-going development, provide guidance and address
individual performance
d) Initiate and co-ordinate team briefings that provide an opportunity for two way communication
to ensure Drivers are aware of key performance targets, progress against them and current
Company information
e) Support the Operational Manager in the deployment of key employee engagement initiatives
f) Liaise with other functions to ensure adequate support for Drivers within the team (e.g. HR
support, uniform/equipment required for role etc.)
g) Maximise Driver resources by effectively managing the team through consistent application
of management policies & processes (e.g. management of attendance, welfare and
counselling issues, formal discipline and grievance cases)
h) Actively monitor train service performance, investigate delays that are attributed to drivers,
identify root causes and feedback outcomes to Operations Manager
i) Customer satisfaction - ensure drivers attain company customer satisfaction measures
j) Manage all aspects of safety compliance through:-
assessment and certification of driving competence, development & delivery of training
programmes, updating of route risk;-
competence assessment and verification of fellow Driver Managers assessments, and
maintaining own driving competence;-
depot checks, management of safety standards, signal sighting activity, maintenance of
safety publications, radar speed checks, and maintenance of safety notice cases.
k) Deal with occupational accidents and operational incidents - investigations and reporting of
accidents/incidents, including making recommendations and follow-up of recommendations,
and the application of SPAD prevention/mitigation policies.
l) Special duties as required - VIP escort duties, other investigations, e.g., attendance at
incident investigations that are led internally by another function or externally by another
industry party, e.g., Network Rail, and non-safety related investigations, e.g. Train
performance,
m) Provide support to other projects, e.g., introduction of new trains, development of new
standards, etc.
n) On Call responsibility.
o) Assist as required in the recruitment, selection and training of new drivers.
p) Any other duties commensurate with the grade and post and as required.

Knowledge and Experience

Knowledge
• Thorough knowledge of rules and regulations associated with train driving
• Knowledge of Driver terms and conditions
• Knowledge of Company operations and geography
• Knowledge of safety and quality standards

Skills
• Excellent Team Leader with the ability to motivate and coach team members
• Good communication skills (including written and oral)
• Self motivated and able to work on own initiative
• Ability to interpret data and technical information and explain what it means to others
• Confident when dealing with difficult situations. Shows a high level of personal resilience.
• Customer focused approach to problem solving
• Computer literate

Experience
• Experience of managing others
• Minimum of 3 years driving experience
• Previous experience in a customer service environment would be an advantage
• Able to cover on call commitments and competent to act as TOLO at the site of incidents if required

Additional Information

• Educated to GCSE level or equivalent
• Recognised technical Please send your CV for immediate interview Apply now