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Training Specialist (Delivery Operations) – Incident Response Department:

Purpose of the Job

The Training Delivery Specialist is a professional subject matter expert responsible for planning & delivering Rail for London Infrastructure (RfLI) Operations training programmes, to enable the mobilisation of a competent workforce in 2018

Principal Accountabilities

Deliver and adapt training using a range of different interactive methods (including coaching & mentoring) to ensure the learner is at the centre of the learning process.

As required, develop training & assessment (including: eLearning, classroom learning and simulations) to ensure both organisational and individual needs are met.

Undertaking accurate, reliable and fair assessments and development of competence action plans to ensure learners meet required standards.

Monitor technical compliance and continuous development of RfLI employees, assuring the maintenance and development of a high performing workforce.

Work closely with and provide support to other RfLI employees, in order to meet the demands of the Elizabeth Line operating strategy

Support the development of the Infrastructure Manager throughout the staged opening of the Network, including the bringing into use of the Route ensuring safe & efficient operations.

Take reasonable care of your own and others’ health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to Target Zero principles.

Co-operate in all matters relating to health and safety, including following safe working procedures at all times

Act as a role model for vision and values, behaving in ways that are in alignment with Ways of Working. Encourage and support others to do so too

Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues

Take necessary care to properly protect the confidentiality, integrity and availability of corporate information from unauthorised disclosure, modification or destruction. Never knowingly put information or information systems at risk

Main challenges of the job

Develop Training for Incident Response

Deliver and adapt training for control room operators using a range of different interactive methods

Undertaking accurate, reliable and fair assessments and development of action plans to ensure learners meet required standards.

Person Specification

A competent railway signaller/railway electrical control operator/railway incident response manager, or equivalent

Professional training & assessment qualifications (for example, certificate in the life long learning sector (CTTLS) or certificate in assessing vocational achievement (CAVA))

Knowledge of how railway control rooms operate and/or incident management

Knowledge railway related competencies, in particular railway operations

Knowledge of procedures relating to the competence management of Safety Critical Work is desirable.

Knowledge of railways or other regulated industries

Skills

• Ability to act as a role model of the TfL behaviours.
• Ability to manage challenging situations
• Ability to present at all levels within the organisation
• Ability to support others
• Innovative and creative
• Interpersonal and organisational skills
• IT skills including PowerPoint, Word, Excel, Outlook etc.,
• Written and verbal communication skills

Experience

Delivery railway control room and/or incident response training

Experience of using CBTC or SCADA or similar systems

Experience in the management of stakeholders

Experience of delivering training or assessments

Experience of working flexible to meet business needs

Experience of working with a rail environment or regulated industry