Gateline Operative in Hertfordshire, Hertfordshire, United Kingdom
Hertfordshire, Hertfordshire, United Kingdom |
GBP £8.90 to £11.40 per hour |
Contract
We are looking for full time applicants that will be responsible for meeting and greeting our customers as they pass through our client's ticket barriers for immediate starts in the Hertfordshire & Bedfordshire areas. You have to be available on weekends, nights and Sundays.
This role involves a lot of interaction with the customers as well as operating the ticket barriers and providing high levels of customer service.
The successful candidate will Ideally possess the following skills
Rail Experience
Previous customer service experience within a similar position
Be a customer focused individual who will proactively seek to help customers through clear communication
Be a naturally calm individual with the ability to adapt to changing demands and resolve difficult situations
Have a flexible approach to work as you will be required to work early and late shifts Monday to Sunday including bank holidays
Principal Accountabilities:
Ensure your personal safety and that of others, including that of visitors and contractors at all times.
* Ensure passenger comfort. Respond positively to enquiries; proactively ensure that the passengers' needs are met within your area of responsibility.
* Work as a member of a revenue protection team in liaison with revenue protection assistants and revenue protection inspectors.
* Carry out Automatic Ticket Gate duties ensuring, within your area of responsibility, their safe use by passengers and undertake ticket checks.
* Examine tickets, advise accordingly and pass any irregularities to a Revenue Protection Assistant/Inspector, if available.
* Ensure ticket office queues are kept to a minimum by directing customers to the Ticket Vending Machines.
* Complete relevant reports as required.
* Check the cleanliness and general environment of Automatic Ticket Gates and take appropriate action to rectify or report faults.
* Carry out Rail Liaison duties as required during times of engineering work.
* Report anti-social behaviour at stations, in accordance with the company policy and Railway Byelaws, whilst maintaining train service performance.
* Additional tasks as specified by your line manager.
* Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website.
This role involves a lot of interaction with the customers as well as operating the ticket barriers and providing high levels of customer service.
The successful candidate will Ideally possess the following skills
Rail Experience
Previous customer service experience within a similar position
Be a customer focused individual who will proactively seek to help customers through clear communication
Be a naturally calm individual with the ability to adapt to changing demands and resolve difficult situations
Have a flexible approach to work as you will be required to work early and late shifts Monday to Sunday including bank holidays
Principal Accountabilities:
Ensure your personal safety and that of others, including that of visitors and contractors at all times.
* Ensure passenger comfort. Respond positively to enquiries; proactively ensure that the passengers' needs are met within your area of responsibility.
* Work as a member of a revenue protection team in liaison with revenue protection assistants and revenue protection inspectors.
* Carry out Automatic Ticket Gate duties ensuring, within your area of responsibility, their safe use by passengers and undertake ticket checks.
* Examine tickets, advise accordingly and pass any irregularities to a Revenue Protection Assistant/Inspector, if available.
* Ensure ticket office queues are kept to a minimum by directing customers to the Ticket Vending Machines.
* Complete relevant reports as required.
* Check the cleanliness and general environment of Automatic Ticket Gates and take appropriate action to rectify or report faults.
* Carry out Rail Liaison duties as required during times of engineering work.
* Report anti-social behaviour at stations, in accordance with the company policy and Railway Byelaws, whilst maintaining train service performance.
* Additional tasks as specified by your line manager.
* Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
---
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website.
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