Operational Publications Specialist
London
12 months
Rate £NEG

Purpose of the Job
The Operational Publications Specialist will be responsible for the identification, production, delivery and implementation of the suite of operational materials required to support the future Crossrail (Elizabeth Line) Infrastructure Manager in meeting its legislative and regulatory obligations.

Principal Accountabilities
- Identify the range of operational publications and materials required to support the activities of the future infrastructure manager including sectional appendix material, operational notices, forms, control tables, standardised procedures, diagrams and schematics.
- Identify and present options for delivery with recommendations and supporting evidence for consideration by the Senior Operations Group including preferred production methods and procurement requirements based on the intended audience for the material.
- Develop approved solution into rail industry recognised materials to the agreed delivery method utilising existing software and hardware or through a third party, including technical authorship where necessary.
- If the solution involves a third party, agree the scope, requirements and delivery timescales and lead and manage the overall delivery of the product.
- Implement and introduce each product to the operational environment including identification of training and briefing requirements for end users.
- Take reasonable care of your own and others¡¦ health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to the Crossrail Target Zero principles.
- Co-operate with Crossrail in all matters relating to health and safety, including following safe working procedures at all times.
- Act as a role model for Crossrail¡¦s vision and values, behaving in ways that are in alignment with Crossrail¡¦s Ways of Working. Encourage and support others to do so too.
- Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues.
Crossrail Job Description

CRL RESTRICTED
- Take necessary care to properly protect the confidentiality, integrity and availability of corporate information from unauthorised disclosure, modification or destruction. Never knowingly put Crossrail¡¦s information or information systems at risk.

Main challenges of the job
- Managing and working across a diverse range of disciplines and across internal and external organisational boundaries.
- Effective stakeholder management to obtain the necessary information and data to support production.
- Working in a pressurised and demanding environment to meet challenging timescales.

Dimensions & Interfaces (both internal and external)
- Reporting to the RfLI Network Assurance Manager.
- Interfacing with various Maintenance & Engineering disciplines including Safety, Assurance, Standards, and Risk.
- Liaising with Project Managers including RfL Crossrail and the project delivery team.
- Liaising with external 3rd parties including Network Rail.
- Liaising with the Operations Business team and wider Operations directorate for governance and performance progress reporting.
- There will be no direct budgetary responsibility in this role, but the role will be expected to review and assess the cost impact of potential changes and advise the Network Assurance Manager accordingly.

Person Specification
- Detailed knowledge of the railway operations environment and the organisational structure of the UK rail industry.
- Technical authoring experience, preferably gained in a related environment e.g. within the engineering or rail industry.
- Experience in developing standards, processes & procedures for rail systems. Ability to identify and incorporate best practise into materials under development.
- Experience in scoping and delivering programmes in a complex stakeholder environment
- Able to understand complex, technical concepts and translate them into clear, accessible content with accuracy and attention to detail.
- An awareness of Environment, Health, Safety, Security and Quality practices as applicable to a rail environment.
- Good organisational and interpersonal skills with proven ability to work effectively as part of a multi-disciplinary team.
- Able to work using own initiative and manage own workload.
- Flexible and adaptable to meet the emerging needs of the business with an ability to deliver against challenging timescales.
- Confident and professional in face-to-face, phone, email and web communications.

CRL RESTRICTED
- High level of computer literacy, particularly software and hardware systems used for development and distribution of operational materials. Good working knowledge of Microsoft Office suite including Word, Visio, Excel and PowerPoint.
- Knowledge of documentation management systems.