Quality Manager – Stations, Shafts and Portals

Purpose of the Job

To support the Head of Quality with specific accountability for Stations, Shafts and Portals, in

implementing all aspects of quality assurance management system through design,

construction, testing, commissioning and handover and leading the team that will monitor and

oversee contractor performance and compliance with all contractual information governing quality

control and quality assurance.

Principal Accountabilities

Establishing a right-first-time culture across the client teams, Tier 1 suppliers and the supply

chain, that puts quality at the heart of project delivery.

Ensuring that Tier 1 suppliers implement appropriate quality management arrangements,

supported by the deployment of competent resources, that extend into the supply chain and

that establish plans for successful delivery.

Ensuring that Tier 1 suppliers’ quality systems and processes are fully aligned to the

contracted requirements and support procedures for project fulfilment.

Ensuring that auditing of Tier 1 and supply chain quality management

arrangements provide overall assurance to the SSP Delivery Director and identify issues for

immediate resolution by suppliers.

Ensuring that Tier 1 suppliers implement appropriate and achievable Inspection and Test

plans, achieving quality outputs consistent with contracted requirements, fully supported with

quality records.

Ensuring that the Stakeholders’ (Chief Engineers Group (CEG) and the Infrastructure

Managers) requirements to review and witness Tier 1 and supply chain quality activities are

identified and scheduled, including the provision of samples, benchmarks, off-site and on-site

inspection and testing.

Ensuring that any deviations from contracted requirements are permitted only after

endorsement by authorised CEG personnel and recorded as concessions.

Ensuring that Tier 1 suppliers implement appropriate arrangements for the identification of

defects and their subsequent rectification, remediation or repair.

Leading investigations and problem-solving exercises (SPOT-On or equivalent) jointly with

Tier 1 Contractors into significant supplier failures and major (CAT 1) and recurring nonconformances, monitoring supplier implementation of corrective and preventive action plans.

Establishing procedures for the progressive collation of learning amongst the Tier 1 suppliers,

the supply chain and the client teams, and monitoring the implementation of subsequent

continual improvement.

Ensure Observations are undertaken effectively, meeting defined targets and

involve all relevant stakeholders e.g. CEG and Infrastructure Managers.

Ensure the Delivery Team’s review and effective implementation of ITPs, subcontractor/

supplier quality plans, quality system procedures, test plans, quality improvement

plans.

Ensure that the Contractor and Delivery Team is effectively managing the closeout

of NCRs, CARs and Observations.

Working collaboratively with the contractor to drive the closure of Completion Readiness

Assessment Framework (CRAF) findings and ensure appropriate preparations are in place for

future CRAF assessments to enable a seamless handover to the Infrastructure Managers

(IMs) via the Employer’s Completion Process (ECP).

Production of periodic quality reports to provide visibility of Contractor and Delivery

Team Quality performance.

Support the periodic Quality Focus Meeting (QFM) process to ensure any quality issues are

captured and actions are progressed.

Support the Contractor and Delivery Team’s review in the timely compilation and

right first time” submission of certification packages to support the ongoing assurance of the

works.

Support the Supervisor’s Representative to ensure any quality concerns are

communicated formally to the Contractor and they are tracked to resolution.

Develop and present quality training to the livery Team and Contractor staff

where applicable.

Establishing an effective working relationship with the SSP Delivery Director to ensure support and oversight of the delivery team’s management of contractor quality.

Ensuring the appropriate assignment of available resources to support the individual delivery

directorates.

Acting as the point of contact for SSP related quality issues.

Providing leadership and guidance to the Quality Assurance Engineers to successfully

undertake their duties.

Ensuring that the Central Section Delivery corporate quality KPIs are managed and achieved.

Developing project specific quality KPIs as required.

Take reasonable care of your own and others’ health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to Target Zero principles.

Co-operate in all matters relating to health and safety, including following safe working procedures at all times

Act as a role model for vision and values, behaving in ways that are in alignment with Ways of Working. Encourage and support others to do so too

Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues

Take necessary care to properly protect the confidentiality, integrity and availability of corporate information from unauthorised disclosure, modification or destruction. Never knowingly put information or information systems at risk.

Main challenges of the job

Assisting the Tier 1 contractors in achieving all quality requirements as specified in the works

information.

Fostering a culture which promotes reporting and correction of defects in a timely and open

manner.

Identifying and scheduling client and stakeholder quality surveillance activities to focus them

in the right areas at the right time to support achievement of quality objectives.

Supplementing formal auditing plans with increased focussed surveillances, to

ensure Tier 1 supplier and supply chain critical quality activities are planned for successful

delivery.

Identifying and implementing initiatives which will improve both the culture and performance

of Tier 1 contractors in all areas of quality.

Person Specification

Degree qualified in an Engineering Discipline or equivalent experience

Chartered Member of the Chartered Quality Institute (MCQI CQP)

Experience of leading multidisciplinary quality teams on rail or major civil engineering

construction projects.

Experience of implementing QA/QC programs on rail and major civil engineering construction

projects