Rheolwr Rhanddeiliaid Rheilffyrdd - Rail Stakeholder Manager
Transport for Wales
Location: Cardiff
Permanent

Job description displayed in Welsh and English languages.

Teitl y Swydd: Rheolwr Rhanddeiliaid Rheilffyrdd

Adran: Gweithrediadau Rheilffyrdd

Amrediad Cyflog: Cyflog Cystadleuol

Lleoliad: Caerdydd – adleoli i Bontypridd erbyn 2020. Fel rhan o'r rôl hon, bydd yn rhaid teithio ar draws Cymru a’r Gororau ac i Lundain.

Math o Gontract: Parhaol

Sgiliau Iaith Gymraeg: Dymunol

Patrwm Gwaith: Amser llawn. Byddwn yn ystyried ceisiadau gan ymgeiswyr sydd â diddordeb mewn patrymau gwaith eraill; ond, mae’n bosibl y bydd anghenion y busnes yn cyfyngu ar y trefniadau y gallwn eu cynnig.

Cliriad Diogelwch: Mae penodiad yn amodol ar gael archwiliad fetio diogelwch sylfaenol llwyddiannus gan y Gwasanaeth Datgelu a Gwahardd (fel safon sylfaenol).

Dyddiad Cau: 10:00am ar 21 Awst 2018

Pwrpas y Swydd

Trafnidiaeth Cymru yw’r cwmni dielw sy’n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw ‘Cadw Cymru i Symud’ drwy ddarparu gwasanaethau sy'n canolbwyntio ar gwsmeriaid, rhoi cyngor arbenigol a buddsoddi mewn seilwaith.

Nawr gall y rheini sy’n teithio ar y rheilffyrdd ledled Cymru a’r gororau edrych ymlaen at wasanaethau rheilffyrdd a fydd yn cael eu gweddnewid, diolch i fuddsoddiad gwerth £5 biliwn a fydd yn ariannu gwelliannau sylweddol o ran amlder ac ansawdd gwasanaethau Cymru a’r Gororau, yn ogystal â chreu Metro De Cymru.

Bydd y tîm Gweithrediadau Rheilffyrdd yn mynd ati’n effeithiol i reoli Gwasanaeth Rheilffyrdd Cymru a'r Gororau a thwf gwasanaethau rheilffyrdd, gan gynnwys Metro De Cymru a gwasanaethau Metro eraill dros amser. Bydd y tîm Gweithrediadau Rheilffyrdd yn datblygu tîm masnachol, sy’n ystyriol o ddiogelwch ac sy’n canolbwyntio ar wasanaeth a fydd yn rhoi’r teithwyr yn gyntaf. Bydd yn gwneud hyn drwy sicrhau’r canlynol:

• Ffocws clir ar sicrhau perfformiad rheilffyrdd a rheoli contractau;
• Sylfaen o gydymffurfio â diogelwch a sicrwydd sy'n unol â safonau'r diwydiant a Swyddfa Rheoleiddio'r Rheilffyrdd;
• Rheoli rhanddeiliaid ym mhob rhan o Gymru mewn ffordd sydd wedi'i halinio ag unedau busnes rhanbarthol;
• Mwy o fentrau yng nghyswllt cwsmeriaid a chyflawni er mwyn sbarduno arloesi, integreiddio a chysylltedd;
• Bod y gwasanaeth yn canolbwyntio ar welliant parhaus ac ar sicrhau gwerth am arian.

Bydd y tîm Gweithrediadau Rheilffyrdd yn arwain y gwaith o greu gwasanaeth rheilffyrdd trawsnewidiol a fydd yn canolbwyntio ar ymateb i anghenion pobl a chymunedau yng Nghymru a’r gororau. Bydd yn gwerthfawrogi cyfraniadau pobl, yn ymfalchïo mewn llwyddiant ac yn sicrhau canlyniadau. Fel rhan o’r tîm hwn, bydd y Rheolwr Rhanddeiliaid Rheilffyrdd yn gyfrifol am reoli rhanddeiliaid allanol sy’n gysylltiedig â rheilffyrdd ar draws ardal gwasanaeth rheilffyrdd Cymru a’r Gororau, gan gynnwys y grwpiau gwasanaeth trawsffiniol.

Y Swydd a'i Chyfrifoldebau

• Arwain y gwaith o ymgysylltu â rhanddeiliaid allanol o ddydd i ddydd ar ran y tîm Gweithrediadau Rheilffyrdd, bod yn arweinydd ar gyfer fforymau rheilffyrdd ar draws Cymru a’r Gororau, a chodi proffil gwasanaethau rheilffyrdd ar gyfer Cymru a’r Gororau gan sicrhau eu bod yn cael effaith mor gadarnhaol â phosib.
• Arwain a rheoli cysylltiadau â rhanddeiliaid lleol er mwyn sicrhau bod gwasanaethau rheilffyrdd yn cynnig mwy o fuddion i’r gymuned, a bod gwasanaethau trafn
• Darparu ymatebion i ymgynghoriadau ar faterion yn ymwneud â gwasanaethau rheilffyrdd, a’u cyflwyno i bartneriaid yn y diwydiant rheilffyrdd.
• Datblygu ac arwain strategaeth ymgysylltu i ddod â gwasanaethau rheilffyrdd yn nes at gymunedau ar draws Cymru a’r Gororau, ac arwain y broses o roi camau gweithredu Trafnidiaeth Cymru ar waith.
• Datblygu’r gronfa ddata o randdeiliaid gwasanaethau rheilffyrdd, cymryd perchnogaeth drosti a’i diweddaru’n gyson er mwyn ymgysylltu’n effeithiol â’r holl grwpiau rhanddeiliaid.
• Gweithio gyda’r tîm Cyfathrebu a Gwasanaethau Cwsmeriaid i ddatblygu set o ddangosyddion perfformiad allweddol ar gyfer rhanddeiliaid, er mwyn gosod y llinell sylfaen o ran ymgysylltu â rhanddeiliaid a datblygu cynllun twf.
• Arwain y tîm Gweithrediadau Rheilffyrdd o ran materion gwleidyddol, a materion sy’n ymwneud â’r cyfryngau a'r gymuned leol.
• Ar ran y tîm Gweithrediadau Rheilffyrdd a Trafnidiaeth Cymru, datblygu strategaeth ar gyfer y partneriaethau rheilffyrdd cymunedol newydd a phresennol a’u rheoli, yn ogystal â gweithio gyda Chymdeithas y Partneriaethau Rheilffyrdd Cymunedol (Acorp).
• Rheoli’r gwaith o gydlynu a gweinyddu’r Partneriaethau Rheilffyrdd Cymunedol ar draws Cymru a’r Gororau.
• Cynrychioli Trafnidiaeth Cymru mewn digwyddiadau i randdeiliaid – gan gynnwys grwpiau defnyddwyr rheilffyrdd, grwpiau integreiddio trafnidiaeth, fforymau TOC / FOC ehangach, digwyddiadau’r diwydiant a grwpiau teithwyr.
• Datblygu, arwain a rheoli’r tîm Rhanddeiliaid Gwasanaethau Rheilffyrdd.
• Uwch gyfeirio a gweithredu camau lliniaru ar gyfer unrhyw heriau’n ymwneud â rhanddeiliaid wrth iddyn nhw ddod i’r amlwg.
• Datblygu a chymryd perchnogaeth dros gynlluniau ar gyfer cefnogi a rheoli rhanddeiliaid gwasanaethau rheilffyrdd yn effeithiol, a datblygu arolwg boddhad rhanddeiliaid.
• Deall sefyllfa ariannol y cwmni a'r economi ehangach, a sicrhau gwerth am arian wrth gyflenwi gwasanaethau.
• Cynnal ei ddatblygiad proffesiynol ei hun a chadw ei wybodaeth yn gyfredol o ran newidiadau rheoleiddiol a datblygiadau ym maes arferion gorau.
• Cyflawni unrhyw ddyletswyddau eraill yn ôl y galw sy’n gymesur â’r rôl a gradd y swydd.

Gwybodaeth, Sgiliau, Cymwysterau a Phrofiad

Hanfodol:

• Profiad o fynd ati’n effeithiol i reoli ac ymgysylltu â gwahanol randdeiliaid.
• Profiad o sicrhau boddhad rhanddeiliaid, gan nodi pwyntiau sy’n achosi dadlau a dod o hyd i ateb lle mae pawb yn fodlon.
• Profiad o arwain y gwaith o fynd ati’n effeithiol i ddatblygu, cyflawni ac adolygu strategaethau ymgysylltu â rhanddeiliaid.
• Profiad o flaengynllunio ac o greu a datblygu cynlluniau ymgysylltu â rhanddeiliaid, ac o ymateb yn effeithiol i faterion sy’n dod i’r amlwg.
• Gallu hyrwyddo’r broses o gydweithio, gan ganolbwyntio ar feithrin rhwydweithiau cadarn a gwella’r gwasanaeth sy’n cael ei ddarparu.
• Gallu gweithredu ar draws sawl lefel busnes – o lefel weithredol i’r rheng flaen.
• Profiad o feithrin a chynnal cysylltiadau effeithiol, ac o gyfathrebu ag amrywiaeth eang o gydweithwyr, cwsmeriaid a rhanddeiliaid.
• Profiad amlwg o gydweithio â phobl o bob ochr i sicrhau amrywiaeth o ganlyniadau busnes.
• Sgiliau arwain, rhyngbersonol a chyfathrebu ardderchog (ar lafar ac ar bapur) gyda sgiliau dylanwadu a chyflwyno da.
• Gallu gwneud penderfyniadau clir, cytbwys ac amserol, a gallu dadansoddi sefyllfa’n gyflym a phwyso a mesur y risgiau a’r cyfleoedd.
• Gallu defnyddio ei grebwyll ei hun yn briodol er mwyn gwneud penderfyniadau amserol, a mynd ati i greu atebion er budd cyffredinol y busnes.
• Gallu addasu i amgylchiadau sy’n newid ac addasu ei arddull yn unol â sefyllfaoedd, pobl a gofynion gwahanol.
• Gallu defnyddio ei ddisgresiwn a chadw cyfrinachedd fel sy’n briodol.
• Profiad amlwg o gynllunio, blaenoriaethu a chyflawni gwaith i safon uchel yn gyson ac o fewn yr amser sydd ar gael.
• Profiad amlwg o weithio’n dda dan bwysau, a gweithio’n hyblyg er mwyn ymdopi â blaenoriaethau sy'n cystadlu â’i gilydd mewn sefydliad heriol ac uchel ei broffil sy'n datblygu’n gyflym.
• Profiad o arwain a rheoli tîm.

Dymunol:

• Hanes llwyddiannus o sicrhau boddhad rhanddeiliaid.
• Arbenigedd ar y sector rheilffyrdd a gwybodaeth am randdeiliaid lleol gwasanaethau rheilffyrdd Cymru a’r Gororau, gyda phrofiad o weithio yn y sector trafnidiaeth neu ddealltwriaeth o’r sector.
• Sgiliau Iaith Gymraeg:

- Darllen: dealltwriaeth lawn o bob deunydd cysylltiedig â gwaith

- Siarad: rhugl

- Deall: gallu deall pob sgwrs gysylltiedig â gwaith

- Ysgrifennu: gallu paratoi deunydd ysgrifenedig ar gyfer materion cysylltiedig â gwaith 5

Cyfleoedd i Ddatblygu

Mae'r swydd hon yn cynnig cyfle i ddatblygu amrywiaeth eang o sgiliau mewn cyfnod cyffrous yn hanes datblygiad trafnidiaeth yng Nghymru. Bydd cyfleoedd i gymryd rhan mewn digwyddiadau a chyfarfodydd uchel eu proffil, ac i weithio gyda rhanddeiliaid mewnol ac allanol allweddol. Swydd sy'n datblygu yw hon, a bydd cyfle i ddeiliad y swydd ddylanwadu arni.

Sut mae Gwneud Cais

I wneud cais, cyflwynwch eich CV ynghyd â datganiad i ategu eich cais, a fydd ar gael wrth i chi glicio ‘apply’.

Dyddiad(au) Cyfweliad

Cynhelir cyfweliadau ar gyfer y swydd hon ar 7 Medi 2018.

Job Title: Rail Stakeholder Manager

Department: Rail Operations

Salary Range: Competitive Salary

Location: Cardiff – relocating to Pontypridd by 2020. The role will require travel across the Wales & Borders area and London.

Contract Type: Permanent

Welsh Language Skills: Desirable

Pattern of Working: Full time. Applications from candidates interested in alternative work patterns will be considered; however, business needs may place limitations on the arrangements offered.

Security Clearance: Appointment is subject to the successful completion of a Disclosure and Barring Service Basic level of security vetting (as the minimum standard).

Closing Date: 10:00am on 21 August 2018

Purpose of Post

Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment.

Rail passengers across Wales and its borders can now look forward to the transformation of their rail services thanks to a £5 billion investment that will fund significant improvements to the frequency and quality of Wales and Borders services, as well as the creation of the South Wales Metro.

The Rail Operations team will effectively manage the Wales and Borders Rail Service and the growth of rail services, including the South Wales Metro and other Metro services over time. The Rail Operations team will develop a safety-conscious, commercial, service driven team focused on putting the passenger first through:

• A clear focus on rail performance delivery and contract management;
• A foundation of safety compliance and assurance in line with ORR and industry standards;
• Stakeholder management across Wales aligned to regional business units;
• Growth in customer and delivery initiatives to drive innovation, integration and connectivity; and
• A focus on continuous improvement and delivering value for money.

The Rail Operations team will lead on creating a transformational rail service focused on responding to the needs of the people and communities in Wales and its borders that values people’s contributions, takes pride in successes and delivers results. As part of this team, the Rail Stakeholder Manager will be responsible for the rail-related external stakeholder management across the Wales and Borders rail service area, including the cross-border service groups.

Role and Responsibilities

• Lead the day to day external stakeholder engagement on behalf of the Rail Operations team, acting as the lead for rail-specific forums across the Wales & Borders area, to raise the profile and positive impact of rail for Wales and its borders.
• Lead and manage local stakeholder relationships to deliver greater community benefits from rail and more local integration of transport services, including active travel.
• Act as the lead within the Rail Operations team for non-Rail Services train and freight operators who operate across the Wales & Borders area and any neighbouring routes.
• Provide consultation responses to rail industry partners on rail service matters.
• Develop and lead an engagement strategy for bringing rail closer to communities across the Wales & Borders area and lead the implementation actions for TfW.
• Develop, own and continually update the rail stakeholder database ensuring that effective engagement is maintained across all stakeholder groups.
• Work with the Communication and Customer Services team to develop a set of stakeholder key performance indicators (KPIs) for setting the baseline of stakeholder engagement and developing a plan for growth.
• Act as the lead within the Rail Operations team for local community, media and political matters.
• Develop a strategy for and manage the existing and new community rail partnerships on behalf of the Rail Operations team and TfW, as well as working with the Association of Community Rail Partnerships (Acorp).
• Manage the coordination and administration of Community Rail Partnerships across the Wales & Borders area.
• Represent TfW at stakeholder events, including rail user groups, transport integration groups, wider TOC / FOC forums, industry events and passenger user groups.
• Build, lead and manage the Rail Stakeholder team.
• Escalate and implement mitigation actions from any stakeholder challenges as they materialise. Develop and own account plans for the effective management and support to rail stakeholders and develop a stakeholder satisfaction survey.
• Understand the financial position of the company and the wider economy, and ensure that value for money is achieved when delivering services.
• Maintain own professional development and stay abreast of regulatory changes and developments in best practice.
• Undertake any other duties as required commensurate with the role and grade.

Knowledge, Skills, Qualifications and Experience

Essential:

• Experience of effectively engaging and managing multiple and varying stakeholders.
• Experience of delivering strong stakeholder satisfaction, identifying points of contention and finding win-wins.
• Experience of leading the effective development, delivery and review of stakeholder engagement strategies.
• Experience of forward planning and of creating and developing stakeholder engagement plans, and of effectively responding to developing and reactive issues.
• Able to promote collaboration, with a focus on building strong networks and improving overall service delivery.
• Ability to operate across multiple business levels from executive level to frontline.
• Experience of establishing and maintaining effective relationships and communicating with a wide range of colleagues, customers and stakeholders.
• Demonstrable experience of working collaboratively with all parties to deliver a range of business outcomes.
• Excellent leadership, interpersonal and communications skills (written and verbal) with good influencing and presentation skills.
• Clear, considered and timely decision-making skills, with the ability to analyse a situation quickly and consider the risks and opportunities.
• Able to appropriately use own judgement to make timely decisions and seek to create solutions for overall business benefit.
• Adaptable to changing circumstances and able to change styles to suit different requirements, people and situations.
• Able to use discretion and maintain confidentiality as appropriate.
• Demonstrable experience of planning, prioritising and consistently delivering work to a high standard and by the required deadline.
• Demonstrable experience of working well under pressure and of working flexibly to manage competing priorities in a high profile, challenging and fast moving organisation.
• Experience of leading and managing a team.

Desirable:

• Proven track record in stakeholder satisfaction delivery.
• Rail sector expertise and knowledge of local Wales & Borders rail stakeholders, with experience of working within or an understanding of the transport sector.
• Welsh Language skills:

- Reading: full understanding of all work-related material

- Spoken: fluent

- Understanding: can understand all work-related conversations

- Written: can prepare written material for all work-related matters

Development Opportunities

This post offers the opportunity to develop a wide range of skills in an exciting period of development for transport in Wales. There will be opportunities to be involved in high profile meetings and events, and work with key internal and external stakeholders. This is an emerging role which the post holder will have the opportunity to influence.

How to Apply

To apply please submit your CV along with your Supporting Statement, which will be available when you click apply.

Interview Date(s)

Interviews for this role will be held on 7 September 2018

Job Types: Full-time, Permanent