Are you a Project Manager with CRM experience, looking for the opportunity to join one of the industry leaders in Digital Rail?

Ford & Stanley - The Rail & Engineering specialists are looking for a customer focused Project Manager to join a prestigious company within the Digital Rail sector. Due to the demand of digitalisation, my client hit their best financial year to date in 2017, forecasted to double in 2018 with the support from this position. Not only offering the successful candidate autonomy over their work, it also offers the unique opportunity to have a say in future business plans and become an influential member of the company.

Role & Responsibilities

• Provide both technical hardware and software support, on-site, for existing installations in Europe (and other locations as required).

• Provide the customers with total product support, including consultancy on system usage and data application, ensuring that the products become an integral part of the clients maintenance regimes.

• Leverage existing customer relationships and assist in providing business analysis services to promote new business opportunities and sales within the region.

• Contribute to product strategies from both a commercial and technical perspective to suit industry needs and corporate growth, in terms of creating and proposing solutions and adoption of new technologies.

• Contribute to the effective operation of the group and to the achievement of sales, delivery, quality and profitability goals.

• Help establish, improve and maintain quality control processes and systems and documentation for European and Global operations.

Essentials

• Broad knowledge of and experience in railway maintenance processes and/or remote condition monitoring systems or transferable industries.

• Experience managing projects.

• Experience and understanding of customer relationship management.

• The ability to provide training to and consult with users at both a maintenance and data user level.

• Technical knowledge of system architecture and functionality.

• Good management, organisational and interpersonal skills

• Dedication to planning, implementing, following and enforcing quality processes.

• Competency in the installation, setup, maintenance and troubleshooting of software, electrical and mechanical systems.

• The willingness to work extended hours / weekends if needed.

• The willingness to travel with job.

• Proficient with Microsoft Office.

• Experience in software packages - QL, Java, C, MATLAB (desirable).

Likely job titles: Project Manager, Customer Relationship Manager, CRM, Programme Manager