Are you an experienced Public Response Manager?

Are you passionate about meaningful engagement and working to support peoples' wellbeing?

I have an excellent opportunity based in Birmingham in my clients Public Response team which is part of the wider community and stakeholder team, working across a partnership of 3 companies and their Communications and Stakeholder Engagement group.
This role's focus is providing support services for those impacted by a large scale infrastructure project. This includes well-being, advocacy, translation, and support services to provide meaningful communication and engagement across the route.

Salary: £41,745 to £48,300 with up to 12% pension (double matched up to 6%).
Where: Birmingham, 2/3 days per week, occasional travel to London may be required which will be expensed.

Requirements:

• Understanding of how large infrastructure projects can impact communities.
• Ability to progress special support cases from inception to mitigation, including delivering information an mitigations to those in the supply chain.
• Strong case management, organisation, and prioritisation skills
• Ability to be sensitive and respectful when working with complex vulnerable support cases.
• Contract management skills.
• Thorough and accurate report writing skills and recording keeping, including medical evidence to take to a panel.
• Strong skills in communication, presentation, stakeholder engagement, networking and relationship building.
• Experience and ability to review and develop well put together strategies and frameworks policy ad procedures.
• Understanding of Equalities Act 2010.
• Experience in Specialist Support delivery, and working with a Special Cases Panel.
• Speed and efficiency when managing multiple cases.
• Knowledge and experience to assist with the development of reporting processes.
• Experience working in an EDI setting beneficial.
• Understanding why someone may have a need for reasonable adjustment.
• Complaints management process knowledge.

Additional Information:
Applications for this role closes for applications on the 5th of May, interviews to be held week commencing 12th of May, with an am to start on the 6th of June. Apply now and don't miss out!

How to Apply:
Send in your CV to me at <email address removed> or call me at <phone number removed> .

Carrington West is committed to supporting the principle of equal opportunities and opposes all forms of unlawful or unfair discrimination on the grounds of any Protected Characteristic including sex; race (including colour, nationality, ethnic or national origin); religion or belief; age; disability; marital status and civil partnership; sexual orientation; gender reassignment; pregnancy and maternity. We are a Disability Confident Employer and we are currently working towards additional D&I accreditations. Details of our full Diversity & Inclusion policy can be requested by contacting us today.