telent – Network Operations Engineer-
6 month contract

Every time you pick up the phone, ‘surf the net’, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are we have enabled the communications infrastructure to make this happen.

With annual revenues of over £310 million and over 1,800 employees in the UK, we're a technology services company with literally decades of experience providing a broad range of network and communications services across a variety of industries.

We are currently looking for a Network Operations Engineer to join our team at telent in our Pirin Court office.

Role Profile:

The NOC Analyst is responsible for providing technical support within the 24/7 Service Centre.
The role will cover 24/7 work pattern based on 4 on/4 off shift rota (12 hour shifts).

Typical Deliverables:

• Monitor and manage the telent remote monitoring platform and respond to events accordingly, providing high quality technical support for all incidents and technical requests by performing fault identification, diagnosis and resolution in order to meet agreed service levels
• Provide clear and concise verbal and written communication, with the ability to provide technical updates to those whom may not be of the same technical level
• To provide timely responses to the incident management process which includes investigation, troubleshooting, diagnosis and data analysis.
• Recognise, identify and prioritise incidents in accordance with customer business requirements, organisational polices and operational impact.
• Investigate, evaluate, diagnose and resolve events following receipt of events alerts on the remote monitoring platform in line with SLA requirements.
• Notify customer and third parties of issues, outages and remediation status.
• Trend analysis and root cause analysis to support the Incident and Problem Management processes
• Collect and review performance reports for various systems, and report trends in systems and performance to assist the Problem Management Process to improve on future issues.
• Work alongside the telent service desk to ensure accurate and timely updates against customer SLAs
• Work with internal and external technical and service teams to create and/or update knowledge base articles

Role Requirements:
• Previous experience within a shift based NOC role would be ideal.
• Technical diagnosis & problem solving skills.
• CCNA or JNCIA qualification (preferably CCNP or working towards)
• Preferable to have Transmission, Voice/Wireless Security experience/ exposure.

Experience of some of the following:

Cisco Prime
Mc afee EPO
Panorama License Manager
Juniper Ops System
Microsoft AD/LDAP
Microsoft System Centre
Mc Afee SIEM
Redbox
Telephony support server
vSphere / Vcentre
Oracle
Atrium
ABB RTUtil
Red Hat Linux

We reserve the right to close this vacancy once we have received sufficient applications.

telent is an equal opportunities employer and is committed to diversity and inclusion