SuccessFactors: Job Requisition: Sales Retail Supervisor

Sales Retail Supervisor - Success Profile

Reporting to: Passenger Business Unit Director

Division / Function: Passenger Business Unit

Base location: Riyadh, KSA

Key purpose

The Sales Retail Supervisor is responsible for the fare collection which includes but not limited to) all passenger sales activities, fare collection, evaluating and reporting of sales performance, marketing effectiveness etc., The Sales Retail Supervisor shall lead a team of Revenue/AFC section to provide and ensure effective sales audit and cash management in all operational stations of SAR Passenger operations.

Based on the specific requirement of the role

Key accountabilities

• Lead the retail and sales team for the business unit ensuring the provision of sufficient, competent resources to meet the plan.
• Oversee and manage the Sales/AFC Management section
• Responsible for the annual development of the retail and sales component of the business plan including revenue generation and costs. Monitor revenue and retail and sales costs and provide direction to the retail and sales team to manage the business unit in line with business plan. • Assign tasks, supervise and manage work of Retail Analyst and guide them for the accomplishment of their jobs in respect of the following:
  • Audit on stations
  • Cash reconciliation
  • Inventory management
• Ensure task assigned to each Revenue Analyst has been accomplished within relevant time frame
• Ensure Stations Sales Operations are carried out as per the Revenue Operations Procedure and Instructions
• Plan & Coordinate the Cash collection activities from all stations with the Bank.
• To ensure safe and secure revenue collections at all stations through implementation of effective and efficient controls
• Establish standards for sales performance and delivery and develop processes to embed continuous improvement.
• Audit, track and ensure the revenue generated from stations are properly accounted, reconciled and deposited in bank nominated by client;
• Ensure daily AFC/Cash Reconciliation for all stations
  • Reconciliation of Manual Revenue reports, System Reports and Bank reports
  • Reconcile reports between AFC Level 1 and AFC Level 2
  • Responsible in optimizing the reporting process and SQL system queries
  • Responsible in ensuring that the whole AFC Systems are up and running, secure, in good system health as well as monitoring size, speed and accuracy of the servers and databases
• Hold regular meeting with the SAR’s finance team to ensure daily reconciliation are in agreed format and to make changes in reports accordingly;
• Review exiting revenue/AFC operational controls and identify any gaps, and to take measures to ensure that these gaps are minimized through revision of existing procedures and controls;
• Ensure established refund process is being followed & investigate any irregularities getting highlighted in the reports or via the Surplus and Loss.
• Investigate any abnormal trends and report to the line heads and the management on the first occurrence;
• Ensure through regular audit exercises that cash float are intact at the stations and review the requirements periodically
• Receive, review and publish daily cash reconciliation reports, weekly inventory reports, monthly inventory and audit report in a timely manner:
  • Cash reconciliation reports include POST, TVM, Online, credit card;
  • Weekly & monthly stock reports include opening balances, receipt & consumption during the period, rejected, tested if any, internal transfer and closing balance to the client;
  • Monthly audit reports include audit plan, internal control memorandum, random audit checklist and station audit reports to operational management and department head;
• Management and supply of revenue forms and reports, including revision on regular basis to improve reporting and align them with SAR’s finance team requirements
• Plan and execute audit activities to prevent and detect fraudulent activities on station;
• Responsible for the development of all retail and sales team members ensuring appropriate development plans are drawn up for each team member and that a regular process of review and appraisal is applied.
• Develop strong relationships with external stakeholders and maximise opportunities to promote the business with user groups, local authorities and local communities.
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Essential technical and professional skills, knowledge and qualifications

QUALIFICATIONS

• Degree or recognised professional qualification in a related discipline;
• Leadership qualification desirable;
• Contractual knowledge;
• English fluent.

EXPERIENCE

• 3 years relevant experience in role of similar level;
• 8 years’ experience in contract management environment.

COMPETENCIES

• Safety Critical Competencies
• Not applicable.

Additional / special features of the role

• Provide input into the development of the Health, Safety, Quality and Environment and Information Security Policy Statements
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility
• Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers
• Lead by example and ensure that ways to conserve energy, water and resources and minimize the generation of waste are identified and responded to within their area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good HSQE and Information Security culture among their departments and peers
• Conduct regular reviews on the HSQE and Information Security Performance and seek ways to continually improve
• Carry out regular safety tours and inspections.
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment

Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process