Assistant Transport Enforcement & Investigations Manager

Welcome to Transport for London Careers

Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career. Here you can start your journey!

Key Information

Assistant Transport Enforcement & Investigation Manager - 4379

Location: Southwark

£49,500 (plus shift allowance)

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role

The closing date for applications is 18th May 2026 @ 23:59 hours

Job Purpose

As Assistant Transport and Enforcement Investigations Manager, you will provide first-line field and investigative supervision to Transport Enforcement and Investigations Officers, contributing to improved compliance and customer service.

You will play a key role in delivering safety, security, and reliability across the network through proactive engagement, investigations, enforcement, and prosecution activities.

Working within the Central Investigations Team, you will support operational improvement and the professionalisation of the function while actively tackling and preventing crime and fare evasion, ensuring alignment with the wider objectives of Security, Policing and Enforcement.

Key Accountabilities

• Provide effective management and supervision of a team of Transport Enforcement and Investigations Officers, driving team performance, ensuring high investigative standards, conduct and customer service.

• Identify and act as first point of contact for all Health & Safety related issues, ensuring possible issues are resolved in a timely manner. Where this is not possible, ensure that matters are raised with the appropriate member of the management team.

• Ensure the team recognises the importance of safety and that the latest safety procedures are understood, undertake briefings, knowledge checks.

• Monitor staff performance and attendance ensuring that the relevant managers are kept informed of issues and staff records are updated accordingly.

• Contribute and deliver effective tasking and deployment of resources across the Central Investigations Team.

• Liaise with local Trade Union representatives to ensure that, wherever possible, day to day issues are resolved on a timely basis.

• Ensure all activity undertaken by Transport Enforcement and Investigations Officers, is both legal and ethical.

• Manage the Transport Enforcement and Investigations Officers workload ensuring all reports are of the required standard to support enforcement action being taken in line with the TfL’s Enforcement policy.

• Support intelligence led enforcement by identifying issues, analysing information, and contributing to the appropriate tasking and deployment of the team with relevant support across Security Policing and Enforcement.

• Monitor the quality and timeliness of investigations to ensure activity meets required standards and complies with TfL’s Enforcement and Investigative procedures.

• Use delegated authority to make appropriate operational and investigative decisions, based on the Enforcement and Investigations strategy.

Skills

• Good leadership and supervisory skills. (Essential)

• Excellent communication skills both verbal and written with the ability to convey complex issues in a clear and concise manner and explain decisions where necessary. (Essential)

• Excellent analytical skills with the ability to gather, analyse and organise data from a variety of sources and present practical/relevant recommendations. (Essential)

• Ability to use initiative and exercise sound judgment and decision making (Essential)

• Able to adapt and be flexible within a constantly changing operational and high pressured environment. (Essential)

• Excellent customer service skills. (Essential)

• Proficient in use of IT equipment. (Essential)

• Resilience with the ability to remain positive in difficult situations. (Essential)

Knowledge

• A good understanding of TfL's objectives and deliverables and the role Security, Policing and Enforcement undertakes. (Essential)

• Detailed knowledge of relevant health and safety legislation and the safety implications of working in an operational environment (Essential)

• Good knowledge of compliance and enforcement activities within the transport industry (Desirable)

• Good knowledge of HR policy and procedures (Desirable)

• Awareness of the public facing environment within which TfL operates and the wider implication of decision making in the public domain (Desirable)

• A good understanding of social, political and environmental factors that impact the TfL network and services (Desirable)

• Sound working knowledge of the relevant legislation across all TfL modes (to include Taxi and Private Hire). (Desirable)

• Sound working knowledge of undertaking Criminal Investigations and court processes and procedures. (Desirable)

Experience

• Demonstrable experience of working in both an operational and investigative environment preferably in field enforcement and compliance roles or similar. (Desirable)

• Experience of managing or supervising a geographically dispersed workforce (Desirable)

• Proven experience in problem solving in an operational environment (Essential)

• Experience of being able to deal with confrontational situations (Essential)

• Experience in working with a range of stakeholders (Desirable)

• Experience of dealing with formal and informal staff matters and working with trade unions at a local level (Desirable)

Vetting Process

This is a position of trust, where the post holder will regularly deal with young and / or vulnerable persons, as well identifying and taking enforcement action against known offenders. Maintaining customer and public trust in TfL is priority, all applicants will be required to have access to certain policing information and systems. The role will therefore require the need to obtain and maintain Non-Police Personnel Level 1 vetting with a Counter Terrorism Check. The level vetting and frequency of vetting renewal is determined by the authorising police force and may be subject to change.

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Application Process

• Please apply using your CV and cover letter
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.