Commercial Insights Analyst (Fares, Ticketing & Retail)

Commercial Insights Analyst (Fares, Ticketing & Retail)

Location

London, GB

Department Name

FR FTR WP3 Business Case (639206) G5

About Network Rail

About FTR

Transforming how passengers buy and use rail

Britain’s railways must deliver for passengers now and in the future. That’s why the government and the rail industry are delivering a programme of reforms to make rail easier to buy and use:

• Easier to understand, better value fares – Straightforward ticket choices and fair, consistent prices, including more lower fares.

• Confidence you have the right ticket – Simple to understand the ticket you need and better protection for honest passengers through industry-wide action to tackle fare dodging and fraud

• Easier ways to buy tickets – A high quality GBR website and app selling and serving passengers’ rail journeys, alongside independent retailers.

• Rail integrated with other public transport in major urban areas – Tap-in tap-out expanded to Greater Manchester, the West Midlands and more of the South East, with new mobile payment trials testing future innovation.

• Better, more accessible retail experience – More support for passengers including those who rely on paper tickets or cash, or who need extra assistance.

We’re not waiting. As we become Great British Railways, a programme of reform is already making rail easier to buy and use, helping rebuild trust in rail and encouraging more people to travel by train.

Brief Description

Join a key role at the heart of the Fares, Ticketing and Retail (FTR) programme, where data-driven insight shapes the future of the rail industry. You’ll play a vital part in delivering high-quality analysis and evaluation, exploring industry trends and leveraging existing trading patterns to build a strong evidence base for strategic decision-making and business cases.

In this role, you’ll also provide critical data and insight to assess how the FTR programme is impacting both customers and industry profitability. Supporting the benefits evaluation process, you’ll help define, develop, and report against programme KPIs, ensuring measurable success and continuous improvement across the programme.

About the role (External)

Skills, Experience and Qualifications

Essential

• Some analytical experience, working with large data sets to identify key trends and behaviours.
• Demonstratable record of data evaluation, with an ability to isolate and determine the causes of changes.
• Experience working with economic and financial data, or a high level of competency working with numerical data more generally.
• Confident using SQL or other database skills, as well as visualisation tools such as Tableau or Power BI.
• Competent in the use of Excel and PowerPoint.
• Good stakeholder engagement and communication skills at all levels, with the ability to tailor narratives to different stakeholders and needs, in particular, presenting analysis and complex outputs in a simple way for ease of understanding.

Desirable

• Previous rail experience is preferable, but not essential.
• Basic capabilities using programming languages (e.g. Python).
• Awareness of core microeconomic principles, and cost benefit analysis techniques, and the application of webTAG, the Green Book, and the Passenger Demand Forecasting Handbook.
• Experience in managing ambiguity within a transport analysis environment.
• An understanding of the rail industry’s commercial environment, preferably with knowledge of the governing and ticketing structures.

This role is available on a Permanent contract or Secondment for 12 months.

We're an inclusive employer of choice and welcome applications from everyone. For this specific role, there is an expectation to be able to come to our London or Derby Offices for a minimum of three days per week. We encourage people to work flexibly and we're open to hybrid working! We’ll also try our best to adapt the recruitment process and offer a reasonable alternative to help support people with disabilities.

If you’re working within the rail industry and considering applying via a Secondment, we encourage you to have a conversation with your line manager early in the process to support a potential secondment into Network Rail and where successful to support your release.

How to apply (External)

Salary: £43,588 - £51,719

Closing date: 29/4/2026. - Late applications will not be accepted.

Click apply now to apply.

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

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***Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****