Commercial Media Manager (Film Office)

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Key Information

Job title: Commercial Media Manager (Film Office)

Salary: £55,000 (Depending on experience)
Grade: Band 3

Contract type: Permanent Reference: 4745

Team: Commercial Media Directorate: Customer & Strategy

Contract details: Full-Time Location: Palestra /Hybrid*

Application closing date: Sunday 19/07/2026 at 23:59

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of project/role

Transport for London (TfL) is looking for a commercially driven and strategic leader to join the team as a Commercial Media Manager, responsible for managing and developing the Film Office while maximising revenue from commercial filming across one of the world's most iconic transport networks.

As a Commercial Media Manager, you will lead the delivery and continuous improvement of TfL’s commercial filming strategy, identifying opportunities to grow revenue, enhance services and develop new products that meet the needs of the film and television industry. You will manage a small team, including two direct reports and other resources as required, fostering a high-performing and customer-focused culture.

Overseeing all commercial filming activity, you will ensure projects are delivered safely, efficiently and in line with TfL policies and operational requirements. Working with a wide range of internal and external stakeholders, including operational teams, commercial colleagues, industry bodies and production representatives, you will build strong partnerships that support business growth while protecting and enhancing the TfL brand.

You will also be accountable for delivering and growing a revenue forecast of approximately £1 million per year, identifying new opportunities to increase income through commercial filming and related services. The revenue generated through this role directly supports TfL and is reinvested into London’s transport network.

This is a unique opportunity to combine commercial leadership, people management, stakeholder engagement and operational delivery in a role that plays a significant part in generating value for TfL.

The role is hybrid, with occasional evening, weekend and field-based working required to support filming activities and ensure the successful delivery of commercial media projects.

Key Accountabilities include, but not limited to:

• Responsible for the delivery and ongoing development of the Film Office Strategy; which seeks to maximise the revenue generated by the Film Office through tangible initiatives (such as unlocking new exclusive filming locations) alongside implementing continuous improvement in the day-to-day operation of the Film Office, based upon developments in the wider industry.
• Responsible for managing the Film Office web content; the imagery of TfL’s exclusive filming locations; the Film Office terms and conditions and guidance documents; the risk assessments; and the Film Office budget.
• Project management of commercial filming and photography activities on TfL’s rail estates, including the processing of the script and storyboard approval (ensuring that TfL’s brand, reputation and customers are considered), ensures the management of the associated IP/copyright licensing agreements, health and safety reviews and availability of subject matter experts/critical people required from within TfL (electricians and lift and escalator engineers, for example), and resource planning for the Film Office team to supervise on-site.
• Responsible for developing and delivering the business-to-business communications plan with TfL’s B2B Marketing & Communication Manager and Social Media Team.
• Shaping the Film Office team with industry insight, relationships, benchmarking, sector analysis and maintaining a competitive rate-card.
• Work closely with internal colleagues, including the Commercial Partnerships team and TfL’s Brand Licensing Manager and Legal team, to protect TfL’s brand by taking action to address unauthorised filming/photography and subsequent unauthorised use of TfL’s brand online.
• Build and maintain strong working relationships with key stakeholders within the filming industry to represent TfL within the industry and to drive awareness and usage of TfL’s estates and assets in commercial filming/photography; for example, Film London, British Film Institute (BFI), and Location Managers.

Skills, Knowledge & Experience

Skills

• Be a strong people manager to line manage and lead a team of circa 3 people. (Desirable)
• Be an effective communicator who is comfortable in negotiating the terms and conditions for filming bookings.(Essential)
• Possess sound a commercial acumen and strategic thinking both in terms of maximising revenue, reducing costs and seeking new opportunities. (Desirable)
• Able to effectively plan and organise workloads and prioritise projects, tasks and workflow to meet demand. (Essential)
• Capable of managing and influencing challenging stakeholders to achieve mutually beneficial outcomes. (Essential)
• Able to efficiently manage multiple simultaneous projects and workflows. (Essential)
• Capable of managing a budget including forecasting and reporting expenditure (Desirable)
  
  Knowledge

• Knowledge of Health & Safety requirements when working in a high-risk regulated environment such as London Underground (Essential); ideally with an understanding of LU Standards & Rule Books and the production and review of Risk Assessments, Safe Systems of Work and Method Statements (Desirable)
• Have a thorough understanding of the UK filming industry; specifically people and organisations which promote exclusive filming locations, select filming locations for productions, and work to promote filming within London and the UK (Essential)
• Have a thorough knowledge of the worldwide filming industry; including risks and opportunities, trends and current market performance. (Essential)
• Know how to manage intellectual property/copyright portfolios; with particular focus on brand protection, resolution of unauthorised usage and implementing licences (Desirable)

Experience

• Previously worked in a high-risk regulated environment such as a railway or airport (Desirable)
• Experienced in developing and delivering business development strategies (Essential)

Application Process

• Please apply using your CV and one page covering letter.

• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV

• PDF format preferred and do not include any photographs or images

Interview Date: Interviews are expected to take place Mid – August W/c 10th Aug and 17th Aug (exact dates tbc)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.