Location
London, GBDepartment Name
FR FTR WP3 Business Case (639206) G5About Network Rail
The Fares, Ticketing and Retail programme is collaborative and cross-industry, across Department for Transport (DfT), DfT Operator (DFTO), Rail Delivery Group (RDG) and Train Operating Companies (TOCs). There is also a core team which sits within Network Rail - this role will sit within this team.
A railway fit for Britain’s future
Britain’s railways should reflect the way we live today - not the systems of the past. Yet for many passengers, the experience remains confusing, outdated and out of step with modern life. Across Great Britain, we’re driving forward a programme of modernisations including reforming fares, introducing simpler ticketing and expanding digital and tap in tap out payment options. These improvements are delivering improvements to passenger experience now, ahead of a simpler more unified railway under Great British Railways.
Investing in improvements for passengers now
We’re not waiting. We know that the current labyrinth of fares and pricing can be confusing and fixing that is crucial to rebuilding trust in our railways and encouraging more people to take the train. The Government is investing hundreds of millions on making fares easier to understand, ticketing simpler, and journeys more seamless.
Working with the rail industry, we’re rolling out a series of enhancements putting passengers at the heart of journeys:
- A fares system passengers can trust – Replacing the tangled web of over 400 different train company fares with three clear and transparent fare options for every journey, making it easier for passengers to choose the right fare every time.
- Easy to buy and travel with the right ticket – Introducing clearer terms and conditions to reduce unintentional fare evasion and working with the rail industry to cut fraud and ticketless travel.
- Easy to choose how and where to buy a ticket – Including through specialist independent ticket retailers and via a high quality, easy to use GBR website and app that will replace 14 train company ticket websites.
- More straightforward travel in key urban areas, with rail integrated alongside other public transport – Expansion of tap in tap out payments to Greater Manchester, the West Midlands and across more of the South East, and trials of innovative mobile payments that make travel as easy as pressing a button on your phone before hopping on a train.
- A more inclusive and accessible retail experience - That adapts to changing customer needs, including those who rely on paper tickets or cash, or who need extra assistance before or after travel.
By making fares easier to understand, modernising ticketing, and expanding digital and tap in tap out options, we’re laying the foundations for Great British Railways to deliver a more seamless, customer-focused service. This isn’t a plan for the future – every change we’re delivering is having an impact today, as we deliver on our mission to rebuild trust in our railway, bring people back to rail, and attract new passengers to choose rail for the first time.
Brief Description
We are seeking an Evaluation Manager to deliver robust and proportionate evaluations across the Fares, Ticketing and Retail (FTR) programme.
This role is focused on the design, delivery and quality assurance of policy evaluations, ensuring that evidence generated is methodologically sound, policy‑relevant and fit for decision‑making. You will work under the direction of the Evaluation Lead, leading day‑to‑day evaluation activity such as, managing specialist suppliers, and supporting governance and assurance processes across the programme.
The Evaluation Manager plays a critical role in embedding evaluation into delivery - working closely with policy, commercial and delivery teams to ensure evaluation activity is well‑integrated with business cases, mobilisation activity and live interventions.
This is a delivery‑focused role requiring strong technical capability, good judgement on proportionality, and the ability to manage multiple pieces of evaluation work in parallel.
About the role (External)
Skills, Experience and Qualifications
- Experience designing, delivering monitoring and evaluation projects, ideally in a policy, transport, commercial or regulatory environments
- A strong understanding of quantitative and qualitative evaluation methods, and experience applying them to
- Experience of commissioning and managing external suppliers on research or evaluation projects
- The ability to translate technical analysis into clear, accessible insights for a range of stakeholders
- Strong organisational and stakeholder management skills, with experience working across complex or matrixed teams
This role is available on a Permanent contract or Secondment for 12 months.
We're an inclusive employer of choice and welcome applications from everyone. For this specific role, there is an expectation to be able to come to our London or Derby Offices for a minimum of three days per week. We encourage people to work flexibly and we're open to hybrid working! We’ll also try our best to adapt the recruitment process and offer a reasonable alternative to help support people with disabilities.
If you’re working within the rail industry and considering applying via a Secondment, we encourage you to have a conversation with your line manager early in the process to support a potential secondment into Network Rail and where successful to support your release.
How to apply (External)
Salary: £55,596 to £65,966Closing date: 23/4/2026 -Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
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***Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****