Job title: Network Operations Coordinator – Part – Time (17.5hrs)
Salary: £38,115 pro-rata (plus 23% pro-rata non-pensionable shift allowance)
Grade: Band 2
Contract type: TfL
Reference: 4977
Number of roles: 1 x Part Time Contract details: Perm, Shift work Location: Palestra - Southwark, London Application closing date: Sunday 5th July
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
About us:
The Surface Control Centre (SCC) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels.
We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 13 tunnels including the Rotherhithe Tunnel, Blackwall Tunnels, and Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Trams & Sponsored Services.
We are a 24/7 operation that is responsible for running Surface Transport services across the capital. Services are broad and dynamic and include monitoring the network, coordinating incidents, managing bus routes and bus disruptions, making sure our tunnels are safe and operating effectively and supplying real time network information to our customers and partners. We are at our best when we come together in response to an incident or delivering iconic events like New Year’s Eve and the London Marathon.
Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We are a flexible employer offering a range of working opportunities and practices including flexible working patterns, shift work and hybrid working. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.
We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.
Key Accountabilities:
- Responding to and managing real time incidents focusing on the safety and protection of Managing real-time incidents on London’s Road network, focusing on the safety and protection of pedestrians, our passengers (buses) and cyclists on the road network through the operation of over 6,000 traffic signals
- Managing real-time incidents on London’s bus network, working with Bus Operators when unplanned bus diversions are required to any of our 700 routes
- Responsible for real time communication with our partners including, Bus Operating companies, contractors and emergency services
- Support TfL colleagues in their delivery of the transport network
- Using of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.
Skills, Knowledge, Experience and Ways of Working:
- Good geographical understanding of the surface transport network, such as the bus network, Transport for London Road Network, strategic road network and tunnels
- Excellent communication skills
- Demonstrable experience of managing time effectively and of multi-tasking
- Proven ability to pick up understanding of new systems quickly and able to adjust to technological advancements across control centre technology
- Proven ability to act clearly and decisively in response to real-time operational issues
- Proven highly developed problem-solving skills and thoroughness and attention to
- Experience of real-time command and control environment
Shifts:
Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (06:30 – 14:30), late shifts (14:00 – 22:00) and night shifts (21:30 – 07:00) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends.
Roster patterns may be subject to change. Any proposed changes will be subject to consultation with the recognised local trade union, in accordance with the applicable collective agreements. TfL will provide you with 28 days’ notice of any changes to your roster pattern.
Unsocial Hours Allowance is non-contractual and may be reviewed, amended, or withdrawn by TfL at its discretion. If your roster requirements change in line with TfL guidelines, your Unsocial Hours Allowance will be recalculated accordingly.
Application Process:
- Please provide a covering letter and CV, the length of each should be no longer than two sides of an A4 page.
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
- PDF format preferred and do not include any photographs or images
- We may close this advert early if we receive a high volume of suitable applications.
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Equality, diversity and inclusion:
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits:
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
29/30 days annual leave plus public and bank holidays (Delete one)
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) (Delete if not applicable – LU spot grades/Q grades)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.
Vetting Process:
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government’s website for further information.
You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.