Project Manager (Fares, Ticketing & Retail) ? GBR Online Retail project team
Location
London, GBDepartment Name
FR FTR WP4 (639207) G5About Network Rail
About FTR
Transforming how passengers buy and use rail
Britain’s railways must deliver for passengers now and in the future. That’s why the government and the rail industry are delivering a programme of reforms to make rail easier to buy and use:
• Easier to understand, better value fares – Straightforward ticket choices and fair, consistent prices, including more lower fares.
• Confidence you have the right ticket – Simple to understand the ticket you need and better protection for honest passengers through industry-wide action to tackle fare dodging and fraud
• Easier ways to buy tickets – A high quality GBR website and app selling and serving passengers’ rail journeys, alongside independent retailers.
• Rail integrated with other public transport in major urban areas – Tap-in tap-out expanded to Greater Manchester, the West Midlands and more of the South East, with new mobile payment trials testing future innovation.
• Better, more accessible retail experience – More support for passengers including those who rely on paper tickets or cash, or who need extra assistance.
We’re not waiting. As we become Great British Railways, a programme of reform is already making rail easier to buy and use, helping rebuild trust in rail and encouraging more people to travel by train.
Brief Description
We’re seeking an experienced Project Manager to lead the safe and successful delivery of FTR projects within the GBR Online Retail team, ensuring they meet time, cost, and quality objectives. You will plan and sequence activities, manage risks, and collaborate with stakeholders, Business Analysts, and subject matter experts to define requirements and support business cases.
You’ll oversee procurement, suppliers, budgets, and governance, providing clear reporting to senior leadership. By building strong stakeholder relationships and effective communication plans, you will track progress against programme baselines, identify critical paths, and ensure consistent, high-quality delivery.
Please note that this role sits within the GBR Online Retail project team. For future roles within GBR which relate to GBR Online Retail and its operation, there will be a full recruitment process at a later stage.
About the role (External)
Job Skills, Experience and Qualifications
Essential
· Experienced in successfully delivering projects of varying complexity within different industries.
· Proven track record in delivering successful, complex projects with an element of business change.
· Proven experience in management of customer expectations, senior stakeholders and developing strong relationships across the business with excellent interpersonal and communication skills.
· Experience of business requirements’ gathering.
· Strong leadership skills; motivating and inspiring confidence in others with high levels of flexibility and adaptability.
· Strong financial management skills and commercial acumen.
· Membership of the Association for Project Management or other professional body.
Desirable
· Proven track record in supplier management
How to apply (External)
Salary: £46,701 - £55,411Closing date: 8/5/2026 - Late applications will not be accepted.
Click apply now to apply.
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