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Key Information
Job title: Resource & Deployment Officer
Salary: £38,115 (plus 25% shift allowance)
Grade: Band 2 Contract type: TfL
Reference: 4130
Team: Resource & Deployment team Directorate: Security Policing & Enforcement
Contract details: Permanent - Shift work (Early/Late/Nights)
Location: Southwark (Palestra)/ Hybrid*
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 12-week period. Hybrid working arrangements can evolve subject to business requirements
Application closing date: Monday 25/05/2026 at 23:59
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Overview of project/role
We have exciting opportunities to join our team on a Permanent basis as Resource & Deployment Officer.
You’ll take the lead in coordinating Security Policing & Enforcement’s (SPE’s) response to incidents across the Surface Transport network, working hand in hand with the Surface Control Centre to make sure operational teams are deployed safely, effectively and exactly where they’re needed. You’ll keep planned deployments running smoothly while staying alert to real time issues that could affect service delivery, stepping in quickly to reduce disruption.
In this role, you’ll help SPE deliver on its commitment to safe, secure and reliable journeys - supporting incident management, maintaining high operational standards and contributing to a positive experience for everyone using London’s transport network.
As part of a 24/7/365 operation, you’ll work on a rotational basis to help ensure continuous coverage and support for the network around the clock.
You will work closely with a wide range of internal and external stakeholders, including operational teams, senior managers, and specialist functions within SPE and TfL. This will also include liaison with external partners such as police services, local authorities, utility companies, service providers, and customers. Engagement will primarily involve day‑to‑day communication, coordination, and low‑level influencing to ensure effective information sharing and operational delivery.
Key Accountabilities
- Operational Oversight Provide indirect oversight of approximately 400 operational staff, ensuring awareness of incidents impacting staff safety and TfL services.
- Resource Deployment & Incident Response Oversee the deployment of operational resources for unplanned incidents, supporting network‑wide priorities to improve road safety, reliability, and bus journey times.
- Stakeholder & Incident Coordination Work in partnership with internal and external stakeholders to manage incidents, sharing intelligence with the Surface Control Centre (SCC) and ensuring real‑time issues are addressed promptly.
- Incident Management: Act as SPE lead for incidents in conjunction with TfL control centres, including attending tactical meetings and debriefs as required.
- Frontline Staff Support Provide operational support to staff to resolve issues impacting effectiveness, such as device replacements and TPH licence checks.
- Events & Operational Management Assist with the successful management of events and incidents through collaboration with the SCC and frontline teams.
- Enforcement & Evidence Support Support enforcement activity across the transport network through effective use of CCTV and evidence gathering.
- Stakeholder Engagement & Representation Engage with internal and external stakeholders, promoting the work of SPE and building strong working relationships to improve service delivery and manage expectations.
- Systems & Information Management Accurately update and maintain systems, ensuring all operational information is recorded appropriately.
- Operational Communications Ensure on‑street management teams are informed of all incidents and unplanned deployments in a timely manner.
- Resource Planning & Scheduling Support planning activity, including drafting operational plans, updating duty frames, and managing deployments.
- Reporting & Management Information Work with peers to deliver and maintain local reporting and management information systems.
- Management Cover & Deputising Deputise for the Operations Resourcing & Deployment Manager as required.
- General Duties Undertake any other reasonable duties as directed by the management team.
Skills, Knowledge & Experience
Skills
- Ability to communicate instructions and guidance to colleagues and customers effectively (Essential)
- Able to build effective working relationships at all levels internally and externally (Essential)
- Ability to use initiative and sound judgment, to make informed decisions or recommendations and work under pressure to tight deadlines (Essential)
- Competent in the use of IT systems (Essential)
- Resilience with the ability to remain positive in difficult situations (Highly desirable)
Knowledge
- Working knowledge of relevant health and safety legislation and the safety implications of working in an operational environment (Essential)
- Awareness of the public facing environment within which TfL operates and the wider implication of decision making in the public domain (Essential)
- A good understanding of TfL's objectives and deliverables and the role SPE plays in this (Highly desirable)
- Knowledge of resourcing and deployment (Highly desirable)
- Sound understanding of the TfL transport network (Desirable)
- Good knowledge of compliance and enforcement activities within TfL (Desirable)
- Good understanding of resource management and the deployment of multi-functional and geographically dispersed teams (Desirable)
- Knowledge of JESIP principles (Desirable)
Experience
- Working in an operational environment, preferably in on-street enforcement and compliance roles or similar (Desirable)
- Knowledge of the relevant legislation (Taxi and Private Hire, Bus Revenue, CSAS, Parking Enforcement) (Desirable)
- Experience of working withing large geographically dispersed teams (Desirable)
Application Process
- Please apply using both your CV and aone-page covering letter
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV / Cover letter
- PDF format preferred and do not include any photographs or images
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.