Senior Streetworks Charges Officer

Key Information

Job title: Senior Streetworks Charges Officer
Salary: Up to 50,000
Grade: Band 2 Contract type: TfL Reference: 5871
Team: Network Performance > Network Regulation Directorate: Chief Operating Officer
Contract details: Full-time Location: Southwark, London SE1, with hybrid working
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements

Application closing date: 26 October 2026 @ 2359

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Overview of project/role

Network Regulation sits at the heart of keeping London moving. Part of TfL's Network Performance function, the team works across the capital's road network to help manage traffic, coordinate the impact of roadworks and streetworks, and support the safe and efficient movement of people and goods. Working closely with boroughs, utility companies, transport operators and other stakeholders, Network Regulation plays an important role in balancing competing demands on London's streets while helping to maintain a reliable and resilient transport network for everyone who uses it.

As a Senior Streetworks Charges Officer, you'll play a key role in helping TfL recover charges incurred under the New Roads and Street Works Act 1991 (NRSWA) and the Traffic Management Act 2004 (TMA), with an annual value of around £14 million. You'll work to maximise the recovery of charges arising from road and streetworks activity, ensuring cases are proactively managed through to resolution and that TfL secures the best possible outcomes.

You'll support the effective operation of the Streetworks Charges function by helping to resolve disputes, providing expert advice and recommendations, and building positive working relationships with works promoters and other stakeholders. You'll also deputise for the Streetworks Charges Manager on operational matters when required, helping to ensure a consistent and professional approach to the management and recovery of streetworks charges.

Key Accountabilities

• Manage the recovery of streetworks charges arising under the New Roads and Street Works Act 1991 (NRSWA) and the Traffic Management Act 2004 (TMA), including inspection fees, Section 74 overrun charges, Section 74A Lane Rental charges and permit fees, ensuring income due to TfL is maximised
• Lead the resolution of complex charging disputes by investigating cases, providing technical guidance and quality assurance, and supporting the achievement of outcomes that are in TfL's best interests
• Support and deputise for the Streetworks Charges Manager on operational matters, including the management of escalations, disputes and decision-making processes
• Build and maintain strong stakeholder relationships with internal and external partners, including Street Network Operations teams, Financial Shared Services, utility companies and other organisations, to support invoicing, dispute resolution and debt recovery activities
• Oversee the accuracy and integrity of streetworks charging records by monitoring charging systems and databases and ensuring information is maintained in line with operational requirements
• Provide expert advice and recommendations on the application of charges and fees, including the assessment of waiver requests where appropriate
• Contribute to the development and implementation of charging processes and procedures, supporting new initiatives, permit schemes and emerging charging arrangements
• Maintain specialist knowledge of relevant legislation and industry codes of practice to ensure compliance and support the effective management of streetworks charging activities

Skills, Knowledge & Experience

Skills

• Demonstrate a high level of written and verbal skills (Essential)
• Demonstrate good skills in collaboration with all stakeholders to minimise the administrative effort and maximise the recovery of outstanding debt (Essential)
• Good negotiation and dispute resolution skills (Essential)
• Good coaching, influencing and technical leadership skills (Highly Desirable)
• Good IT skills and Experience in the use of databases and SAP (Highly Desirable)

Knowledge

• A very good working understanding of legislation and codes of practice governing road and street works particularly in the field of street works charges (Essential)
• Good knowledge of Street Manager system particularly in relation to NRSWA/TMA charges (Essential)
• HNC or equivalent or experience in the road and street works industry particularly in raising charges and fees for street works (Highly Desirable)
• Good knowledge of the street works environment, have excellent communication and organisation skills, the ability to prioritise and manage own workloads, be proactive, and a good team player (Highly Desirable)

Experience

• Good experience of managing databases to ensure accurate and timely update (Essential)
• Experience of representing organisations up to middle management level particularly in regard to the management of NRSWA/TMA related charges and fines (Essential)
• Good experience of providing technical guidance, mentoring and support to colleagues engaged in raising and invoicing street works charges (Highly Desirable)

Additional information

Interviews for this role are expected to take place during the week commencing 23 November 2026.

Application Process

Thinking of using AI for your application?

AI can help, but over-reliance often makes applications sound generic and less personal. We want to get to know you - let your own voice and experiences come through in your application.

• Please apply using your CV and a one-page cover letter
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience have been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.