Shift Station Manager [Control & Operations]

Shift Station Manager [Control & Operations]

Location

London, GB

Department Name

SC Property Operations/National Stations/Euston (752309) G5

About Network Rail

Join Team Euston, as our SSM for operations and control. An opportunity to lead and influence an industry team, to create better collaboration and an improved customer experience for our customers.

This is a new Shift Station Manager role, and will have a dedicated focus on our Euston station control room. The role will lead on our readiness position for each day in the station, coordinating a clear plan for our wider SSM on shift team.

Being based in the control room, this role will work closely with London Northwestern and Avanti West Coast, to enable an improved boarding experience for our customers, providing clear consistent customer communications, as well as working closely with train crew managers.

You will be leading on parts of the operational improvements within the Euston improvement programme, which includes leading on enhancing and embedding our command and control practices across the station, clear procedures and processes, and enhancing the way we communicate with our teams around the station.

Its an exciting time to join, as we are not only making improvements to the station assets, but also the way in which we operate.

Brief Description

Manage the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. Professionally delivering excellent and consistent customer service, and providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.

Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.

If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.

For further information including residency eligibility, please contact your recruiter for more details.

About the role (External)

Key Accountabilities:

1. Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.

2. Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded.. Manage and direct resources in response to all accidents and incidents affecting the station environment.

3. Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC's and retail outlets.

4. Liaise with internal and external stakeholders and customer including route teams, TOC's and FOC's, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.

5. Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.

6. Manage the programme delivery for station checks including contractor compliance and train dispatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.

7. Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.

8. Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail's.

9. Carry out non-technical checks of works in progress checking that Landlord's Approval Conditions are adhered to and that non compliances are reported and managed effectively.

Job Skills, Experience and Qualifications:

Essential

· Ability to lead, manage and develop people *

· Ability to attain rules and regulations level 2 competency *

· Ability to gain appropriate assessor competence *

· Ability to gain Station Incident Officer *

· Ability to gain safety management qualification IOSH/NEBOSH *

· Able to demonstrate decision making skills, assertiveness

· Understanding of customer needs and requirements

· Able to demonstrate organising and planning skills

· Previous safety management experience

· Ability to attain Person Responsible for Fire Safety *

· Attain First Aid at Work*

Desirable

· Understanding financial systems and budgets

· Commercial awareness

· IT skills in relation to report writing, corporate IM packages

· General understanding in business improvement processes

· General understanding of railway industry structure and responsibility

· Ability to engage in employee relation issues

· Previous customer service experience

· Experience in accident investigation

* denotes post holder must attain relevant competency prior to carrying out activity

How to apply (External)

Salary: £43,588

Closing date: 28th April 2026. - Late applications will not be accepted.

Click apply now to apply.

What does our recruitment process look like?

1. Once you have applied, our Recruitment Specialist will look at your CV.
2. If your experience matches what we're looking for, you'll be invited to an interview
3. You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

***Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****