Franklin + Andrews
About Franklin + Andrews
In May 2002 Franklin + Andrews merged with the Mott MacDonald organisation, creating a business with a turnover of £400 million and a workforce of 7,000 people operating in over 100 countries.
With more and more of our customers the world over wanting to buy complete solutions, our two organisations have come together to provide exactly that – a total delivery service encompassing all facets of planning, design, and management on a global basis. Together are able to offer a truly integrated global service.
Our reputation for excellence is recognised year on year in the prestigious UK building awards. In 2003 we were runners up in 2nd place for ‘Surveying Practice of the Year’.
We call ourselves ‘Construction Economists’ not only to differentiate ourselves from our competitors, but more importantly to reflect the breadth of our knowledge and expertise.
Just as it is true to say that the quality of personnel is critical to delivering an excellent service, it must be matched in equal measure by advanced systems, reliable and accurate data, innovative techniques, and a comprehensive range of specialist services.
We have responded to an increasingly competitive market, not only by broadening our range of services, but by a consistently high standard of professionalism and attention to quality of service, which underlies all of our operations.
So what makes our service methodologies different to those of our competitors?
• World’s largest publisher of cost data and research
• Delivery through specialist market sector divisions
• Procurement expertise in new contracts and approaches
• Legal services expertise
• Substantial engineering services capability
• Systems-based methodologies which focus on value processes and deliver quality
• Services specifically tailored to meet the needs of our Customers
Our Clients
Fundamentally our customers want us to become an extended part of their own organisation, there to control capital, commercial and contractual impact to the delivery of their assets.
To do this we must develop a fundamental understanding of our customers’ business processes, their business environment and the challenges they face.
A primary aim of our corporate plan is to develop long-term relationships with our Customers; getting to know them really well and learning to approach them in a way that provides us with a true understanding of their business. Only by doing this are we able to match what we do well, to the real needs of our Customers, enabling us to provide them with a superior level of service which they deserve and expect.
Our approach is totally customer focused. We apply best practice and innovation to ensure we deliver ‘real value for money to our customers through:
Driving Value: Delivering solutions which achieve all aspects of the business model
Innovation: Applying innovative technology to maximise benefits & sustainability
Knowledge: Providing strategic advice on all aspects that have a commercial impact on a built asset throughout its life
Understanding: Really getting to know our customers’ needs and objectives
Experience: An unrivalled depth of experience and expertise derived from successfully delivering complex projects of all types and size around the globe
Our People: Providing the very best people who are experienced and skilled in our Customers’ market sectors
Our Teams: Developing integrated teams with a consistently exceptional attitude and behaviour
Leadership: Experienced and skilled leadership to optimise effectiveness
and achievement
Our drive for continuous improvement embraces customer feedback, open communications, teamwork and trust, all built on our conviction to work with the best we must ‘Be the Best’.
Our People
Quite simply our only asset is our people. Only through our people are we able to provide the very best service to our Customers which they expect and deserve from an organisation such as ours.
The skills required by our customers are ever changing and we recognise the importance of providing our staff with the opportunity for continuous improvement. We do this by implementing appraisal systems which focus on key competencies necessary to provide a top quality, professional service.
Technical competence, professional practise and a good knowledge of construction methodology are a given, but what makes our people different is their assertiveness, robustness, and above all a genuine desire and enthusiasm to exceed customers and colleagues’ expectations.
Through a highly selective recruitment process, a structured programme of training and development, and a fundamental belief in our aims and values, we are able to provide our Customers with the very best people.
We have built a culture in Franklin + Andrews where everyone has a real feeling for the needs and expectations of one another, and a genuine pride in everything they do.