Account Manager in Birmingham, West Midlands, United Kingdom

ACCOUNT MANAGER (Civils)

Midlands based

Salary negotiable based upon qualifications and experience + car/allowance + bonus + excellent benefits package

RSS INFRASTRUCTURE Limited (RSSI), has been recognised by Network Rail at the 2018 ‘Rail Partnership Awards’ for its work within the Rail and Construction industry, developing bespoke solutions for clients that deliver improved safety and productivity.

From our offices in Birmingham, Newport and Doncaster, RSS Infrastructure has over 100 directly employed staff members and a diverse contingent labour workforce that cover the majority of the UK. The company has developed a service portfolio that includes; Overhead Line Electrification, Vegetation Management, Track Access, Civils/Construction solutions, Safety Critical Resource Services, Magnetic Safety Barrier Fencing, Magnetic Points Boards, Signalling Services as well as being the UK’s sole provider of Track Warning Systems

What will I be doing?

As an Account Manager focusing on the delivery and development of our rail construction and civils specialisms, you will work with the Senior Management team to achieve the strategic target of 5 different company services being delivered to each of our clients ensuring RSS Infrastructure is an embedded part of the client’s supply chain. This is achieved through programmes of research and intelligence gathering, the interpretation and communication of data and the preparation and implementation of appropriate action plans and meeting with the clients across various levels within the organisation in order to promote the services provided. On a day to day basis your duties and responsibilities will include:

  • Working with senior management to build the business unit business plans.
  • Research to understand the business and product drivers of the sector, customer and opportunities.
  • Understand current macroeconomic conditions and market trends to ensure that key risks and opportunities are identified
  • Maintaining an accurate pipeline of work to ensure accurate forecasting of business volume for the Senior Management Team.
  • Where appropriate, preparing and submitting customer selectivity checklists and where appropriate, bid or no bid papers for presentation to the Senior Management Team.
  • Managing or contributing to the preparation of PQQ & tender documents.
  • Providing advice and support to customers to ensure that they receive the most appropriate service offering for their needs
  • Conducting business reviews to understand client drivers, competitors, growth potential, business risks.
  • Engaging with sectors and customers to anticipate potential business opportunities and implementing actions to position the business with differentiated advantage
  • Analysing the customer base across the sector to establish a common approach to retention & growth.
  • Ensuring the maintenance and updating of sector and customer account plans.
  • Delivering targeted sales growth within sector/customers.
  • Ensuring that all customers have signed commercial contracts/terms of business in place.
  • Ensuring that all documentation is professionally maintained/delivered and stored in compliance with company policy.
  • Preparing programmes of external communication, customer engagement and brand promotion that will contribute to the achievement of the business’s objectives
  • Reviewing, collating and reporting on spend and penetration levels by site and customer, identifying any underperformance against the agreed SLA and address such matters with the operational team.
  • Meeting with nominated client representatives to report and present management information and project progress.
  • Personally visit ‘key’ locations to review performance.
  • Carry out additional site visits as required on an ad-hoc basis to address any issues.
  • To communicate/escalate any issues of immediate concern to appropriate senior Management.
  • Ensuring that everyone involved in Customer delivery is fully aware of the commercial terms and SLA for each Client.
  • Working with operation teams to ensure that the service delivery meets the expected SLA and challenges and successes are captured and managed.

What experience would we like you to have?

In order to be selected for interview for this role, it is essential that applications demonstrate previous experience in the development and management of relationships within the rail construction or civils industry in either Account Management or Sales and delivering high standards of customer service through building long term sustainable business relationships. Previous knowledge of the Railway and Construction industry and a full driving licence is essential.

RSS Infrastructure offer a range of benefits including:

  • 20 days paid annual leave + 8 bank holidays (increasing with length of service)
  • Contributory pension scheme
  • BHSF healthcare cash plan
  • Employee perkbox giving access to a range of discounts and vouchers
  • Employee assistance programme
  • Life Assurance
  • Sick pay increasing with length of service
  • Long service awards
  • Continuing professional development
  • Company car or car allowance
  • Role specific bonus scheme

About us

Our mission is to ensure that we make our clients operate more safely and achieve more productivity when on site, whether delivering new projects, track renewal programmes or maintenance of the rail infrastructure. We are not just another infrastructure company, but a trusted company who understands the value of partnerships and long- standing business relationships, continually looking to deliver outstanding performance and customer service, and we remain as one of the market leading rail services groups within the UK.

We believe in the value and contribution of individuals, respecting the diverse make up of our organisation and need people who want to make a difference to our clients and to the growth of the Group. Our teams are committed, supporting each other to meet the demands of an industry sector which operates 24 hours a day, 7 days per week, 365 days of the year. Working together to either plan, resource or deliver a range of services in to a highly demanding industry sector, that can be very reactive, challenging your skills to adapt quickly to new situations. A strong worth ethic and a ‘Can Do’ attitude is the foundation of our business, we want people who can drive success and have a right first time, every time approach to their work life, without cutting corners and who understand the essence of safety and customer service. We are a people orientated business, nurturing, and investing in our staff and teams to become the best at what they do, creating managers and leaders of the future.

As an equal opportunity’s employer, RSS Infrastructure do not discriminate on grounds of ethnicity, race, religious beliefs, age, disability, gender or sexual orientation.

The company also actively encourages both reservists and veterans of the Armed Forces to apply for positions. For more information on how we support ex-military personnel please visit our website.

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