Third Party Account Manager
Location: Heaton, Newcastle
Salary: £33,000 per annum to £49,360 per annum

About Northern:

At Northern, we’re creating a brand-new future. Not just for our organisation, but one that will transform the way we all think about rail travel. And if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen. We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements. All so we can continue to connect thousands of people across the North to work, leisure, education and more every day. Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working.

We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve. So whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here.

About The role:

We are looking to recruit a Third Party Account Manager, in this role you will be the Account Manager for all third party work on site at Heaton depot, to deliver increased revenue and ensure profitability improvements are delivered in a timely manner, through strong customer engagement.

You would be reporting into the Senior Contracts Manager and provide good relationships with third party customers at Heaton depot to ensure customer needs are met and understood and ensure adequate resources are available to deliver the service.

Key Responsibilities

• To work closely with the key Heaton depot team leaders (production, stores, safety) to identify opportunities to improve performance
• Support performance management
• Hold regular review meetings including tracking KPIs and hold regular structured contract review with third party customers
• Ensure financial targets are met and provide forecasts that highlights opportunities to exceed targets or action plans for shortfalls
• Identify and track risk and opportunities with contracts
• Manage all potential and current approved safety critical suppliers and review when required, including new business opportunities
• Understand and adhere to materials budgets
• Be a representative of Northern in meetings where required

About You

We are looking for a highly motivated and driven individual. To fulfil this role your greatest strength will be your communication skills and maintaining strong relationships with other stakeholders.

Applicants should have a capacity for clear judgement and decision making to ensure that budgets are met and any issues that arise, you can quickly develop a plan to guarantee depot readiness. You will be excellent at working as part of a team and convey excellent organisational skills.

You should also be able to demonstrate the following:

• Show initiative and identify opportunities for improved processes, where necessary
• Good problem solving skills
• Excellent negotiation and interpersonal skills
• Thorough understanding of budgets and finance
• Knowledge of key tasks associated with train maintenance and engineering competence
• Must have management experience, preferably in materials or contract management
• It is desirable to have managerial qualifications

In return, you’ll discover brilliant opportunities to grow and progress within Northern. Not to mention amazing perks and benefits like free or discounted travel, employee assistance, generous policies, regular pay reviews and a great pension. We look forward to receiving your application.