Head of Account Development in West Midlands, United Kingdom

Nationwide, based working from home

Full Time permanent position, salary negotiable + competitive benefits package

RSS INFRASTRUCTURE Limited (RSSI), has been recognised by Network Rail at the 2018 ‘Rail Partnership Awards’, winning SME of the Year, for its work within the Rail and Construction industry, developing bespoke solutions for clients that deliver improved safety and productivity.

From our offices in Birmingham, Newport and Doncaster, RSS Infrastructure has over 100 directly employed staff members and a diverse contingent labour workforce that cover the majority of the UK. The company has developed a service portfolio that includes; Overhead Line Electrification, Vegetation Management, Track Access, Civils/Construction solutions, Safety Critical Resource Services, Magnetic Safety Barrier Fencing, Magnetic Points Boards, Signalling Services as well as being the UK’s sole provider of Track Warning Systems.

What will I be doing?

You will lead and develop the RSS Infrastructure Account Management function to ensure that contractual framework opportunities are maximised across multiple divisions ensuring that the company is an embedded part of the clients supply chain. Working closely with the Senior Management teams and heads of departments your focus will be on identifying new target customers and converting opportunities into a sustainable pipeline of work. This will be achieved through research and intelligence gathering, action planning and meeting with clients across various levels within the organisation in order to promote RSS Infrastructure’s range of services.

Your duties will include:

  • Presenting pipeline opportunities to the board of directors on a monthly basis
  • Working with senior management to build the business unit business plans
  • Research to understand the business and product drivers of each division, customer and opportunities
  • Maintaining an accurate pipeline of work to ensure accurate forecasting of business volume.
  • Preparing and submitting customer selectivity checklists, bid or no bid papers for presentation to the SMT
  • Providing advice and support to customers to ensure that they receive the most appropriate service offering for their needs
  • Leading business reviews to understand client drivers, competitors, growth potential, business risks.
  • Analysing RSS Infrastructure’s customer base across the sector to establish a common approach to retention & growth
  • Ensuring the maintenance and updating of sector and customer account plans
  • Delivering targeted sales growth within sector/customers
  • Ensuring that all customers have signed commercial contracts/terms of business in place
  • Prepare programmes of external communication, customer engagement and brand promotion that will contribute to the achievement of the business’s objectives
  • Reviewing, collating and reporting on spend and penetration levels by site and customer, identifying any underperformance against the agreed SLA and addressing such matters with the operational team
  • Meeting with nominated client representatives to report and present management information and project progress
  • Ensuring any issues of immediate concern are escalated to the Board.
  • Ensuring that everyone involved in Customer delivery is fully aware of the commercial terms and SLA for each Client.
  • Working with operational teams to ensure that our service delivery meets the expected SLA and challenges and successes are captured and managed.
  • Recruiting, managing and developing a team of Account Managers.

What experience would we like you to have?

The successful candidate will have considerable knowledge and experience of the Railway and Construction industry and have worked at a senior level leading, managing and developing customer relationships. The ability to demonstrate considerable previous experience in account management and / or sales is essential and knowledge and experience of the tendering process would be advantageous.

It is essential to hold a full driving licence as the ability to attend site and client visits is essential.

What benefits will I receive?

RSS Infrastructure offer a range of benefits including:

  • 20 days paid annual leave, rising to 25, plus statutory bank holidays
  • Contributory pension scheme
  • Life assurance
  • Private Medical Cover
  • Company Car / Car Allowance
  • Sick Pay

About us

Our mission is to ensure that we make our clients operate more safely and achieve more productivity when on site, whether delivering new projects, track renewal programmes or maintenance of the rail infrastructure. We are not just another infrastructure company, but a trusted company who understands the value of partnerships and long standing business relationships, continually looking to deliver outstanding performance and customer service, and we remain as one of the market leading rail services groups within the UK.

We believe in the value and contribution of individuals, respecting the diverse make up of our organisation and need people who want to make a difference to our clients and to the growth of the Group. Our teams are committed, supporting each other to meet the demands of an industry sector which operates 24 hours a day, 7 days per week, 365 days of the year. Working together to either plan, resource or deliver a range of services into a highly demanding industry sector, that can be very reactive, challenging your skills to adapt quickly to new situations. A strong work ethic and a ‘Can Do’ attitude is the foundation of our business, we want people who can drive success and have a right first time, every time approach to their work life, without cutting corners and who understand the essence of safety and customer service. We are a people orientated business, nurturing, and investing in our staff and teams to become the best at what they do, creating managers and leaders of the future.

As an equal opportunity’s employer, RSS Infrastructure do not discriminate on grounds of ethnicity, race, religious beliefs, age, disability, gender or sexual orientation.

The company also actively encourages both reservists and veterans of the Armed Forces to apply for positions. For more information on how we support ex-military personnel please visit our website.

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