IT Technician

Role Definition

The IT Technician role holder will be responsible for providing business continuity supporting the end user community with both Blue and Red network/desktop support services. To work as part of an extended team providing onsite support across the main business hub sites necessary to maintain business continuity/operation.

You will be required to provide technical support for your allocated tasks, establishing and utilising best practices to ensure effective and efficient service delivery.

Specific Skills/Tasks:

Zero-Touch-Installation (local support for the initiation of the ZTI, first user login, completion of software installation/configuration). Assisted PC handover

Migration of user data/configuration from old to new hardware.

Patch/upgrade hardware related software (drivers, BIOS, applications), where permitted by Standard Services.

Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of peripherals including 3G network cards and printers.

Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of Mobile Devices (All Corporate standard models; Smart Mobile).

Assisted installation, configuration, user advice/guidance, testing, troubleshooting, diagnosing of software

Any reasonable requests within the Onsite Services remit and technician skill set. Service Requests will be raised through the agreed mechanism.

Express Exec support within the time and geographical limitations of the service.

RED network and client support

Backup support for tapes and servers

Rail AD support

Out of hours/commissioning support

New site setup.

Project based work eg Audits.

Knowledge & Experience

Provide 1^st, 2^nd line support

Assist with the implementation of new applications/systems as directed

Install new hardware and software as directed

Performing upgrades to systems/environment

Knowledge of current server standards and technologies.

Monitoring server availability, disk issues and alerts

Setting up user accounts and passwords

Managing backups and restore

Trouble shooting performance issues including network

Managing third party suppliers.

Performing upgrades to system and environment

Network management and monitoring skills

Break Fix - Service Desk call handling systems.

A willingness to learn new skills and adapt to new technologies.

Personal Attributes

Strong interpersonal, negotiation and influencing skills.

Excellent written, oral, and interpersonal communication skills and the ability to interact effectively with people at all levels throughout the organisation.

Highly self-motivated, self-directed and keen attention to detail.

Extensive experience working in a team-oriented, collaborative environment.

Flexibility to travel to UK sites

Formal Education & Certification

BA or BS degree in the field of Computer Science or a related field and/or equivalent work experience.

Industry experience in relation to IT support.