Product Introduction Trouble Shooter Technician Rail in Hatfield, United Kingdom
Product Introduction Trouble Shooter Technician Rail
PURPOSE OF THE JOB
Troubleshooting of company products at customer site in order to ensure their availability.
Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
MAIN RESPONSABILITIES
Key accountabilities:
Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
Carry out Fleet check activities
Reports & register any deviation (failure/event) in Failure Management data base including configuration data
Support operation helpdesk
Apply & enforce company & customer EHS & security rules and relevant PI processes on customer site
Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
Support Implementation Field Modifications (FM operator), if required
Support specific technical investigations by Engineering or internal/external Suppliers
Recommends preventative and corrective actions
Instructs and directs operators in field modification and repairs if needed
Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
Lead Troubleshooter team, if needed
Conducts peer reviews of PI activities and provide technical leadership if requested
Contribute to Return of Experience
Performance measurements:
Achievement of contractual availability (milestone) targets
Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
Availability of configuration update data
Audit results (internal and external)
Customer satisfaction of technical expertise
Compliance with EHS rules and work-related processes
MAIN REQUIRED COMPETENCES
Educational Requirements
Mandatory:
Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
Minimum IT knowledge
Internal EHS training
Desirable:
Graduate in technical area (mechanical or electrical/electronics)
Experience
Mandatory:
Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
Field Experience
EHS knowledge and exposure
Product knowledge
Self-government
Desirable:
Railway Safety/Product liability
Engineering knowledge
Customer contact
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