Product Introduction Trouble Shooter Technician Rail

PURPOSE OF THE JOB

Troubleshooting of company products at customer site in order to ensure their availability.

Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

MAIN RESPONSABILITIES

Key accountabilities:

Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair

Carry out Fleet check activities

Reports & register any deviation (failure/event) in Failure Management data base including configuration data

Support operation helpdesk

Apply & enforce company & customer EHS & security rules and relevant PI processes on customer site

Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair

Support Implementation Field Modifications (FM operator), if required

Support specific technical investigations by Engineering or internal/external Suppliers

Recommends preventative and corrective actions

Instructs and directs operators in field modification and repairs if needed

Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements

Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed

Lead Troubleshooter team, if needed

Conducts peer reviews of PI activities and provide technical leadership if requested

Contribute to Return of Experience

Performance measurements:

Achievement of contractual availability (milestone) targets

Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)

Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base

Availability of configuration update data

Audit results (internal and external)

Customer satisfaction of technical expertise

Compliance with EHS rules and work-related processes

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)

Minimum IT knowledge

Internal EHS training

Desirable:

Graduate in technical area (mechanical or electrical/electronics)

Experience

Mandatory:

Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)

Field Experience

EHS knowledge and exposure

Product knowledge

Self-government

Desirable:

Railway Safety/Product liability

Engineering knowledge

Customer contact