Commercial Manager in Tyne and Wear, North East, United Kingdom, United Kingdom

About The Role

We are now recruiting a Commercial Manager who will be responsible for delivering a commercial strategy to maximise revenue by defining the products and prices on our services. The role will involve developing a pro-active commercial team that utilises accurate and robust business intelligence to direct decision making. The Commercial Manager will build strong interdepartmental relationships with colleagues across the business as well as with our external partners to maximise the value added.

The role will be responsible for leading key strategic commercial programmes and projects within the organisation and accurately reporting and forecasting financial progress. It will also cover system development projects to ensure the commercial benefits from system enhancements can be maximised.

The key responsibilities of the role will include, but are not limited to:

  • Developing and driving a commercial strategy to deliver increased revenue.
  • Developing and leading a pro-active commercial team to deliver the optimal yield and passenger journey growth, applying innovation to ensure that the business leads the industry.
  • Utilising customer insight extensively, placing the customer central to commercial strategy.
  • Monitoring the delivery of revenue analysis and output, taking action where necessary to achieve required objectives, ensuring a clear focus on attention to detail.
  • Using research and competitor analysis to drive business improvement and gain modal share.
  • Developing team and commercial systems to ensure continuous improvements are made and processes are lean & agile.
  • Providing commercial leadership to the wider business

About You

You will be an experienced commercially minded individual with a proven track record of delivering revenue-driving initiatives within the transportation industry. You will have a passion for driving change through continuous improvement, coupled with strong communication skills and an ability to influence others.

You will work collaboratively with a can-do attitude, always seeking opportunities to optimise revenue performance and enhance customer experience and promote the reputation with our customers, stakeholders & partners.

Other Skills & Experience Required

  • Significant experience of developing commercial strategies based on customer insight within the transportation industry, with a proven track record of delivery.
  • Experience working at Board and senior management level with strong communication skills, both written and verbally.
  • Highly organised, team leader who can handle multiple projects at once and prioritise workload.
  • Highly numerate with proven experience in driving ROI, through testing, measurement and refinement.
  • Experienced budget holder providing appropriate performance indicators to illustrate progress against plan.

What You'll Get In Return

  • Minimum of 10% contribution to your pension (5% employer and 5% employee)
  • 25 days holiday plus national bank holidays
  • Travel Offers for Bus and Rail*
  • Free Bus Travel on your local FirstGroup Operated Network
  • Payroll Giving – donate directly from your pay to a charity of your choice
  • Shopping discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
  • All employee Share Schemes*
  • Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the scheme, or take your savings as cash.
  • Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.
  • Employee Assistance Helpline – free, confidential employee support service provided by an independent provider

· after 6 months of employment

we value diversity. We are a progressive and inclusive one family employer. We value differences such as age, gender, LGBTQ+, ethnicity, religion, and disability. All of our colleagues have a voice and are supported to be their authentic selves at work. There will be no demarcation of roles and everyone will play a part in the decision making of the company.

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