HR Administrator in Poole, Dorset, United Kingdom
Poole, Dorset, United Kingdom |
GBP £10.00 per hour |
Contract
Mane are recruiting a HR admin to work on a 5 month contract in Poole.
HR Admin - Employee Data Maintenance Process Expert
What are my responsibilities?
* To assist in the smooth running of the HR Admin service line, providing customer service excellence, owning queries and cases from initial contact through to resolution.
* Assist the HR Service Delivery Manager / Manager to ensure the smooth running of the service line, ensuring customer service excellence is at the forefront of all actions made
* Ownership, action and resolution of cases via C-ontact system, timely and accurately
* Performs HR Admin validation of work instructions in line with SOX compliance requirements
* Maintains SAP HR system timely and accurately
* Ownership, action and resolution of queries via telephone calls and live chat system
* Provides training to new and existing team members
* Contributes to continuous improvement processes in order to improve the quality of service provided and the individual customer experience
* Promote the use of self service tools by proactively using contact opportunities to coach and educate customers
* Participate in departmental training activities including training programmes in support of new technologies, procedures and customer service initiatives and enhancements
* Provide cover to the service line when necessary
* Performs other duties as assigned by the Manager / TL from time to time
What experience do I need for the role?
* Skilled in MS Office applications including: Word, Excel, Outlook
* Experience of working in a team
* Understanding the employee life cycle
* Demonstrable understanding of HR Administration processes
* Customer Facing experience essential
* Understanding of a Shared Service Environment
* Experience and knowledge in a call centre and / or shared services environment would be valuable
* Working knowledge of HR Administrative information systems (preferably SAP) would be desirable
Location - Poole
Rate - £10.00 PAYE per hour
Period - ASAP - 02/09/2019
Hours - 40 hours per week
If you are an experienced admin and have used SAP before please apply to this advert.
HR Admin - Employee Data Maintenance Process Expert
What are my responsibilities?
* To assist in the smooth running of the HR Admin service line, providing customer service excellence, owning queries and cases from initial contact through to resolution.
* Assist the HR Service Delivery Manager / Manager to ensure the smooth running of the service line, ensuring customer service excellence is at the forefront of all actions made
* Ownership, action and resolution of cases via C-ontact system, timely and accurately
* Performs HR Admin validation of work instructions in line with SOX compliance requirements
* Maintains SAP HR system timely and accurately
* Ownership, action and resolution of queries via telephone calls and live chat system
* Provides training to new and existing team members
* Contributes to continuous improvement processes in order to improve the quality of service provided and the individual customer experience
* Promote the use of self service tools by proactively using contact opportunities to coach and educate customers
* Participate in departmental training activities including training programmes in support of new technologies, procedures and customer service initiatives and enhancements
* Provide cover to the service line when necessary
* Performs other duties as assigned by the Manager / TL from time to time
What experience do I need for the role?
* Skilled in MS Office applications including: Word, Excel, Outlook
* Experience of working in a team
* Understanding the employee life cycle
* Demonstrable understanding of HR Administration processes
* Customer Facing experience essential
* Understanding of a Shared Service Environment
* Experience and knowledge in a call centre and / or shared services environment would be valuable
* Working knowledge of HR Administrative information systems (preferably SAP) would be desirable
Location - Poole
Rate - £10.00 PAYE per hour
Period - ASAP - 02/09/2019
Hours - 40 hours per week
If you are an experienced admin and have used SAP before please apply to this advert.