Apprenticeship Development Coach Team Leader
Function: People – Learning & Talent
Grade: ML1/SB2
Salary: £33,000 TO £41,180 per annum
Location: Leeds / Manchester - working across the North of England

At Northern, we aim to develop and champion excellence in not only our services but also our people. We have the opportunity for an Apprenticeship Development Coach Team Leader to join our Learning & Talent Team, to effectively manage the Apprenticeship Coaching Team to support and inspire apprentices to fulfil their individual potential and develop skills & knowledge to succeed.

As the Apprenticeship Development Coach Team Leader, you’ll be responsible for managing and supporting the performance of the Apprenticeship Coaching Team, as well as mentoring, supporting, coaching, challenging, and motivating Trainee Apprentices through their learning journey. As you assist and monitor learner progress and performance, you’ll be accountable for managing and ensuring capability and skillset of the Apprenticeship Development Coaches.

In this senior role, you’ll take professional pride in what youdo, whilst embracing and demonstrating a positive attitude towards continuous professional development. You’ll encourage and support professional development within your team, supporting the delivery of innovative and impactful teaching, learning, competence, and assessment. As well as effectively planning, supporting, and monitoring apprentice placements, you’ll also develop and identify resource to support the Apprenticeship Development Coaches with their learners.

You’ll report into the Apprenticeship Programme & Governance Manager, whilst managing a team of Apprenticeship Development Coaches. This role will be based in Leeds & Manchester, but there will be expectation to travel around the Northern network.

Role Responsibilities

Your main duties include but not limited to:

• Accountable for the recruitment, induction, performance management and continuous professional development of Apprenticeship Development Coaches.
• Possess and maintain a comprehensive understanding of the Government Apprenticeship / Occupational Standards and gateway to End Point assessment.
• Accurately maintaining and recording data in accordance with funding and awarding body requirements
• Providing and monitoring the effective safeguarding, SHE, welfare and support arrangements for apprentices throughout their programme
• Effectively work to procedures and processes in accordance with Data Protection Regulations.
• Produce reports for reporting trends, corrective actions and compliance levels.
• Accountable for ensuring all safety critical competence (where required) is kept up to date in accordance with relevant safety systems.
• Work with the wider business to monitor management information to identify learners at risk of not achieving their apprenticeship in a timely manner and ensure that appropriate and timely action plans are implemented.
• Provide day to day support for the Development Coaches and other colleagues. Coach and Mentor new members of staff.

About You

In this role you should be able to demonstrate the following skills, abilities, behaviours, and attitude:

• Experienced and knowledge of coaching
• Experienced professional with occupational competence to a minimum of level 3 in learning and development or equivalent, including assessor qualification.
• Maths and English Level 2 or equivalent
• Experience of leading a team, setting performance standards and enabling continuous professional development, desirable
• Excellent knowledge of learning and development discipline
• Strong coaching skills
• Experience of using Learner Management Systems, E-learning Portfolios e.g. Smart Assessor One File, initial assessment tools and awarding body platforms.
• Computer literacy essential, particularly Microsoft Word and Excel
• Understanding of Apprenticeship /Occupational Standards.
• Good interpersonal skills with the ability to work on own initiative and as a team member.
• Proven record of ability to work on own initiative
• Demonstrate experience of acting with absolute integrity and trustworthiness
• Excellent communication skills, both written and oral
• Demonstrable organisational skills within a reactive environment
• Good interpersonal skills
• Ability to apply common sense and understanding to carry out activities
• Ability to take concise and relevant notes
• Highly organised and detail conscious.

You'll also need to share our values, too. They reflect what's important to the way we work, which means we look for the same in everyone who joins us...

In return you’ll have the opportunity for career progression in not only our Customer Experience centre, but the entire Northern network.

Make it yours - We're proud to be who we are. We don't hide our personality, we let it shine and bring our best every day.
Make it easy - Who likes complicated? We keep things simple, help each other out, and always find solutions.
Make it happen - We get the job done. Our expertise and knowledge mean we see things through

Our Benefits Package

By working as part of the Northern team, you will receive the following benefits:

Free Travel on Northern services – for you and your family*
75% discount on all other Train Operating Companies leisure services*
Pension Scheme
A generous holiday entitlement
Employee Assistance Programme – operating 24/7, giving a wide range of advice, support, and useful information for employees
Plus, many more.

About Northern

At Northern, we’re creating a brand-new future. Not just for our organisation, but one that will transform the way we all think about rail travel. And if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements. All so we can continue to connect thousands of people across the North to work, leisure, education and more every day. Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working.

We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve. So, whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here.

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Our Selection Process

Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to decide whether you’re the right person to deliver a great service to our customers, but also to make sure we’re also the right team for you.

Your on-line application

The first thing you need to do is complete our online application form and tell us a little bit more about yourself.

Once we have all your details, we will be back in touch to let you know what to expect.

Important: Northern reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.