Bid Manager – Customer Services Rail in London, United Kingdom
London, United Kingdom |
salary not specified |
Contract
Bid Manager – Customer Services
Remote Working
A key member of the Bids and Tendering department, working closely with all disciplines within the team and the wider business, to ensure delivery of high quality, winning bids with a Customer Services element, and ensuring these are effectively mobilised to the project delivery team.
The Bids and Tendering function are a centralised bidding team that is responsible for the delivery of all bids for our business, ensuring appropriate levels of governance and accuracy is applied to a winning strategy.
What are my responsibilities?
- Management of the creation of winning tenders (or parts thereof) through full bid lifecycle from Bid/No-Bid through to customer negotiation and Contract Award, including all review meeting materials and coordination of all resources and ensuring the completion of all actions for bids with Customer Service elements valued up to £50m
- Implementation of winning bid strategies for Customer Services elements ensuring appropriate breakdown of tender requirements and coordination of all aspects of the estimation and proposal creation process (including pricing structures, subcontract partnerships etc.)
- Preparation, review and coordination of compelling tender documentation ensuring high levels of consistency and quality, that adequately captures our offer, provides an accurate baseline for a future project, incorporates lessons learned, and mitigates company risks
- Involvement as requested in pre- and post-bid submission presentations and negotiations with the client encompassing technical, financial and commercial considerations of the Customer Services elements of the bids
- Responsible for handover and mobilisation of Customer Service elements to Delivery Team
- Compliance to company policies and procedures (including quality assurance) as suitably followed, striking the right balance between governance and cost efficiency whilst adopting a continuous improvement culture
What do I need to qualify for this job?
- Able to manage within time and budget, the delivery of multiple bids through corporate governance procedures, including parallel approval workstreams (e.g., financial, technical, commercial etc.) (essential)
- Thorough understanding of our Customer Service offering and the derivation of estimates of Labour Effort required and materials costs as derived from Mean Time Between Failure (MTBF) data (essential)
- Commercially astute, and able to structure bid elements so as to present the offer in the best light whilst minimising risk to the business (essential)
- Possesses management experience to operate at the same level as project managers and lead project engineers, in order to influence and provide appropriate leadership and direction to a matrix tender team, whilst fostering strong working relationships (essential)
- Excellent communication skills both oral and written with a strong customer focus, in order to be able to support complex negotiations with the client as appropriate (essential)
- A pro-active high achiever with high energy levels, who is used to working under pressure and to tight/challenging deadlines, working away from the agreed ‘base’ office as required (essential)
- Experience of working on complex, high profile customer and technical services contracts
- Degree qualified (or equivalent) in a business or technically related discipline (essential)
- Proficient in the use of Microsoft Word/Excel/PowerPoint (essential)
- IEE or MIRSE preferable
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