Customer Service Transaction Manager in Doncaster, United Kingdom
Doncaster, United Kingdom |
£22000 per annum |
Permanent
TXM Recruit are looking for two Customer Service Transaction Managers to work for a leading Supply Chain, Production Solutions business that deal within the Rail industry.
The purpose of the role is to manage all transactional activities within the customer service team providing exceptional customer service for a number of designated customers to support the company targets for growth and profitability in line with the company Customer Engagement System.
Role Responsibilities:
Role Requirements:
Benefits:
Working Hours:
If you are interested in the role and would like some more information please click 'APPLY' and we will be in touch
The purpose of the role is to manage all transactional activities within the customer service team providing exceptional customer service for a number of designated customers to support the company targets for growth and profitability in line with the company Customer Engagement System.
Role Responsibilities:
- Responsible for all general customer queries, ordering processing and order book management
- Responsible for the Price and Delivery Process
- Support the development and delivery of internal and external customer related KPIs
- Proactive management of stopped vehicles/restricted vehicles and customer identified spares (critical and service quality)
- Transactional management of reports imminent failures and potential back orders
Role Requirements:
- Customer Service experience within a transactional environment
- IT literate with good knowledge of Microsoft software packages
- Excellent communication/interpersonal skills
- Strong team player
- SAP knowledge is advantageous
- Strong administration skills
Benefits:
- Pension and death in service provisions for employees in pension scheme
- 25 Days Hols (plus Bank Holidays)
- Employee Assistance Programme (EAP)
- Health and Wellbeing Initiatives
- Employee offers and discounts from various retailers
- Cycle to work scheme, recognition events and rewards
- Free car parking
- Hybrid working, up to 3 days in the office
Working Hours:
- Monday - Friday, 37 hours per week
If you are interested in the role and would like some more information please click 'APPLY' and we will be in touch
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