Digital e-Service Product Executive

An opportunity has arisen for an experienced Digital e-Service Product Executive to join our growing digital team in central Reading, Berkshire.

This company provides the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and are going through a period of exciting change. On a typical day, it supplies 2.6 billion litres of top quality drinking water and its 350-sewage treatment works to treat more than 4.2bn litres of waste-water.

As a Digital eService Product Executive you will support delivery of the digital eService roadmap. The client are looking for someone to champion the digital suite of services and support the Product Owner in continuously improving the customer experience, in-life performance and product development. Using insight and data to deliver test based improvements.

You will work to ensure users are presented with the best journey experience and their needs can be met with minimum effort, reducing cost to serve and supporting the drive to increase self-serve channel share.

Our client is offer a competitive salary depending on experience. They are a range of company benefits including an excellent contributory pension scheme, childcare vouchers, and season ticket loans and paid volunteering days.

Why Apply?

This is a unique opportunity to take on the challenge of flipping traditional utility perception on its head, and

creating content that can actually make a difference in the community and the environment. This is an exciting opportunity to join a growing digital team that will challenge the traditional view of utility and lead the company to deliver an excellent digital experience for their customers and support thier brand purpose.

What will this role involve?

Supporting the Senior Digital Service Product Owner, proposition owners and customer insights to deliver

experiences that meet customer expectations and in accordance with strategic objectives; Translating business ideas into detailed requirements and user stories;

Working with the digital content team to drive take up of self-serve propositions with customers via effective campaigns;

Supporting self-serve propositions and journeys relating to the overall digital roadmap including full journey lifecycle from on-boarding, in-life and cross proposition take-up;

Managing the deployment and approvals of continuous journey improvements;

Working with stakeholders to focus on end-to-end customer journey and avoiding department-led change;

What skills are we looking for?

To be successful in this role you will be an experienced digital professional with experience in a digital experience-

related role with proven passion for product development. You will have worked with a range of digital platforms, Sitecore being a distinct advantage.

Previous experience working with digital product development and project management teams, including an understanding of the technical aspects (whilst not a technical expert) is advantageous.

You will be solutions and outcomes focussed whilst incorporating innovation and creativity and equally as important being able to demonstrate your passion about understanding customers and their needs.

Excellent interpersonal skills – with the ability to deal with individuals at all levels of the company and articulate technical issues in a straightforward manner;

Proficiency on web content management systems, Sitecore, an understanding of waterfall and agile methodologies and UX and UI design principles would be a distinct advantage