IT Cloud Services & Enterprise Mobility Manager

Location: Birmingham, B3 2ES

Salary: Competitive Salary

Hours of Work: Mon – Fri, 37 hours

About the Company:

West Midlands Trains has an exciting opportunity for an IT Cloud Services and Enterprise Mobility Manager to join the IT Team based at our Head Office in Birmingham. This is a fantastic time to join West Midlands Trains. We operate services in and around the West Midlands, now called West Midlands Railway (WMR) and services from the North West to London, now called London Northwestern Railway (LNR).

This exciting role will lead the day to day support and management of our cloud Services such as Office 365 and Azure provided services. To cover basic Exchange usage and the implementation and support of Data Loss prevention policies. Enhancing existing services and any new applications to maximise the use of Azure Active Directory Single Sign on. The role will also be the primary interface with our Enterprise Mobility provider and work with them on the development, day to day management for the delivery of Applications to ensure the business maximise the use of the SMART device fleet.

IT Cloud Services & Enterprise Mobility Manager Responsibilities:

• To provide prompt 2nd Line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible and within the ICT Service Level Agreements.
• Provide help and guidance to customers of Software as a Service applications including Office 365, MS Office, Intranet, and Azure Infrastructure in order that they can make maximum the use of ICT.
• Assist with planning, installation, configuration, management, monitoring and troubleshooting of cloud services as required.
• Ensuring appropriate levels of security, antivirus, encryption, service packs and hot fixes are installed on all appropriate systems.
• Supporting the Information Security teams’ policies and align technical solutions to protect the organisations data aligning to GDPR / Data Protection regulations.
• Support of specific infrastructure applications including Azure Active Directory.
• Day to Day monitoring and support of Cloud servers/services.
• Working with vendor support contacts to resolve technical problems with our Enterprise Mobility Assets.
• Develop, Test and deliver via Change Control the day to day improvements of our Enterprise Mobility fleet with Apps and Operating Systems.
• To support and at times lead problem investigation to understand the root cause of a faults and lead problem resolution.
• To support and at times lead the implementation of designed solutions including testing and documentation with guidance and ongoing support.
• This list is not considered to be exhaustive and you will be required to undertake other tasks as and when needed.

IT Cloud Services & Enterprise Mobility Manager Requirements:

• Knowledge of current computing technologies related to personal computing in a business environment, in particular Microsoft 365, Android Operating System, Microsoft Enterprise Mobility Suites and the Microsoft Office suite of applications.
• Knowledge of current server products to include and Cloud Technologies such as Microsoft Azure.
• Strong technical and problem-solving skills with a demonstrated ability to perform desktop support in Windows and android environments.
• Basic understanding of virtualisation technologies.
• Basic knowledge of GDPR & Data Protection Regulations.
• Knowledge of ITIL aligned Support framework and processes.
• Knowledge and experience of good customer service principles and practices.
• Technical service desk support experience supporting a large customer base.
• Strong technical skills and demonstrated ability to perform infrastructure support.

IT Cloud Services & Enterprise Mobility Manager Benefits:

• Free standard travel on West Midlands Trains and other Abellio group trains for you, your partner and any dependent children.
• 75% discount on all other train operating companies over most of the UK rail network.
• Enrolment of our West Midland Railways Pension Scheme and our pension salary sacrifice scheme – Smart Pensions.

If you meet the IT Cloud Services & Enterprise Mobility Manager requirements and feel the role would be a good fit, then please apply today!