On Board Host / First Class Host - Norwich

Location: Network - North Area

Be part of something rewarding, by joining Abellio Greater Anglia youll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have excellent opportunities within the Customer Service Catering Team in Norwich for 10 On Board Hosts.

You will provide outstanding on board catering customer service, while generating maximum revenue to achieve targets. You will meet and greet our customers, offer at-seat service from a dedicated trolley, provide complimentary refreshments to First Class passengers and upsell products. You will assist customers with all customer service duties, and ensure their needs are maintained. You will ensure sales are correctly accounted for and paperwork correct. You will replenish catering stock levels and ensure a high standard of cleanliness at all times.

With a good knowledge and experience of catering and food hygiene, you will have excellent customer service skills. You will have a high level of professionalism, commitment and customer focus. You will be flexible, able to work under pressure in a busy environment, and go the extra mile for our customers.

To succeed in this role we are looking for people who can bring our four behaviours to life in in your everyday work:

Genuine be welcoming, customer-centric and respectful

Professional be solution-oriented, accountable and delivering to promises

Proactive be progressive, innovative and decisive

Inclusive be connected in your thinking, empathetic and promote diversity

Abellio Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!