Service Delivery Manager in London, United Kingdom
Ford & Stanley Recruitment have partnered up with one of the largest rail freight operators in the UK as they seek to successfully recruit for a Service Delivery Manager who will be responsible for the delivery of an optimum plan and resources through Flow Management for the provision of train services to our clients customers within the London region.
They will develop and oversee an operations team that is competent and focussed to deliver the agreed business plan and objectives whilst driving organisational change to improve efficiency through employee engagement and knowledge management with the area of responsibility.
Key Responsibilities
- Management of train drivers and ground staff for West London,
- Assisting the Contract Delivery Manager (their line manager) in growing the business for the area
- being the customer interface and main stakeholder manager for third parties in order to deliver a quality service.
Location
The base of this role is Acton but areas of responsibility cover Hayes, Harlington, Wembley so expect regular travel to these locations.
Qualifications & Experience
Essential
- Minimum 3 years working in the rail industry.
- Experience of working in an operational team managing groundstaff, drivers or production staff.
- Experience managing a team (this role will be the direct line manager for Groundstaff and Train Drivers within the West London hub).
Desirable
- Competent Train Driver.
- Experience within the freight industry.
- Figtree/TCMS/Crewplan/MPT/Quads.
Possible job titles
Operations Manager, Production Manager, Delivery Manager, Driver Manager, Regional Manager
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